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Internet slow and OE cant send email due to Norton


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#1
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Pages time out often and OE cant send email due to Norton saying mail conection timed out. I have removed and reloaded Norton Internet Security/Antivirus then called Bellsouth(I have fast access DSL Lite 220K) They had me turn Norton off and send an email. It would send, but not with an attachment. They told me it was due to Norton, so I called Norton. After 1.5 hours, I was told to reinstall Norton again. Nothing helped. Sometimes I can access the internet, other times it times out. Sometimes I can send email, but never with attachments.
Can anyone provide some direction?
Thanks.
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#2
BlackPandemic

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Norton (considering how terrible it is) will probably prevent you from sending attachments. I got tired of Norton due to it's high system resource consuption, and due to the fact that it doesn't find a lot of newer viruses.

Try changing to a free AV program (AVG, Panda, etc.) and see if anything changes.
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#3
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:whistling: I removed Norton and am using firefox and it does not have a firewall. It seemed to help the internet side of the problem some, although file transfers are still only 25KPS on my 220KPS DSL connection.
OE still wont send attachments, so I am waiting for thunderbird to download to try it. OE tells me there is no response from mail.bellsouth.net whenever I try to send emails with attachments.
Thanks for the info. Things are a little better.
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#4
Johanna

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By chance do you have your email settings to plain text? That would prevent attachments. Norton shouldn't be blocking any attachments by default, just scanning them. The fact that attachments didn't work with Norton uninstalled says the problem isn't Norton. I would reinstall NIS, because you need a firewall- if nothing else the XP one. Firefox is a browser.

In OE> Tools> Options>Security> check your settings. In the send tab, check your HTML settings.

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#5
startechie

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Error: "Your server has unexpectedly terminated the connection . . ." when sending or receiving email in Outlook or Outlook Express

0X800CCC0F

Symantec
Document ID:2001060516275506

run the autofix tool. The firewall is in the way.


http://service1.syma...001060516275506
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#6
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By chance do you have your email settings to plain text? That would prevent attachments. Norton shouldn't be blocking any attachments by default, just scanning them. The fact that attachments didn't work with Norton uninstalled says the problem isn't Norton. I would reinstall NIS, because you need a firewall- if nothing else the XP one. Firefox is a browser.

In OE> Tools> Options>Security> check your settings. In the send tab, check your HTML settings.

Johanna


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#7
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Bellsouth continued to try to point out Norton as the issue even after everyone's suggestions until I removed Norton entirely and explained I had no firewall, antivirus, etc. Suddenly they realized their modem might be bad and sent me a new one.
It works wonderfully!
Sorry to have wasted your time for what turned out to be an ISP hardware problem.
I really appreciate everyone's input and I am going to continue to use firefox and thunderbird as I prefer some of their options to IE and OE. I am now using trend micro and it seems to be less of a resource hog than Norton was.
Thanks everybody! :whistling:
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#8
Johanna

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Thanks for posting back and letting us know how you resolved your computer connection problems. It helps everyone with searches when people take the time, like you did, to say what worked, and what didn't.

Johanna
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