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Norton "program Integrity" scan


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#1
caadlers

caadlers

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Thank you for helping me.

Norton Sysworks 2006 basic ed. was bundled with Int. Sec. 2006 so I installed it. I ran the "one button checkup" scans. The "program integrity" scan informed me that I had missing program files and gave the following details:

C:\WINDOWS\$NtUninstallKB898458$\ORUN32.EXE" cannot access a necessary file, "learn32.dll.”

C:\WINDOWS\$NtUninstallKB898458$\ORUN32.EXE" cannot access a necessary file, "pctree32.dll."

and it is unable to repair this.


I have a brand new (actually new refurbished) HP pavillion 1240n with XPMedia center edition v.2002 SP2 preinstalled. I subsequently installed the Norton programs.

Everything seems to be working fine, but I hate to hear I already have missing files. do I need to fix this problem and if not, what are the possible consequences of missing these files?

Once again, I really appreciate your time.

Thanks,
caadlers
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#2
gerryf

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its a windows update...you could redownload it here

http://www.microsoft...&displaylang=en

install--should fix your issue--not sure why it is missing
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#3
caadlers

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:whistling: I am sorry to bother you again, but I can't figure it out. I followed the link and there are multiple downloads on the this issue. It says to "Download the files most appropriate for you". Unfortunately, although I have explored the options, I am unable to discover which files are the most appropriate for me.

thanks again
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#4
gerryf

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You want this one

StepByStepInteractiveTraining-KB898458-x86-ENU.exe
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#5
caadlers

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i tried that one before i wrote back and i still got the same message about missing files, even after rebooting.

i am not sure that i will have access to that computer again before next week (i am at another location now). can we keep this open until then or do you prefer that i start a new post next week? whichever option is better is fine. i really appreciate the help.

thanks again,
caadlers
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#6
gerryf

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We keep them open, but you may want to post back or PM me or flag another person down

try this:

start > run
regsvr32.exe learn32.dll
<enter>

start > run
regsvr32.exe pctree32.dll
<enter>
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#7
caadlers

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sorry to take so long to try this, but i have not been at this computer since last week.

i tried your last suggestion and got error messages:

LoadLibrary("learn32.dll")failed-the specific moldule could not be found

LoadLibrary("pctree32.dll")failed-the specific moldule could not be found

so here's a thought:
i searched (including hidden folders)for an installation of the program itself (step by step interactive learning) and except for some notes concerning the security update (it appears that i had installed this sometime in april, and the exe. i donwloaded and ran last week) i only found a "readme" concerning the program itself which seems to be concerning XP pro. I don't run XP pro on this computer(unless media center version uses it??) so i think maybe the security update did not really apply to my system. if i delete the security update from april and again when i did it last week, might that solve the problem?? because i don't think the original program is even installed on my system.


i will not do anything before hearing back, but there is no hurry because i am unfortunately not going to be here again until next week. i am sorry to have bothered you with this at this time. if i had known i wouldn't be here to finish it up in a timely fashion, i would have waited with my question to begin with.

i do have on other thing i don't understand-it seems that i have several updates that were installed before i had even ordered this computer regarding "xp media ctr. ed. 2005". my system properties tells me that i am running xp media ctr. 2002.

thank you again for your time and trouble.
caadlers
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