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download.trojan is found; need help


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#1
JamesWoo

JamesWoo

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I got Norton virus alert: 'c/winnt/system32/nnnmm.dll' is infected by download.trojan virus. The alert is on the screen all the time because the virus is working whenever the computer is on. Can not repair, quarantine, and delete the file. When I am trying to delete it, the computer pops up the message that the file is being used by the computer. When I want to unblock the file so that I can delete it, the computer will shut down and restart.

I really need your help.

Thanks a lot!

James
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#2
Retired Tech

Retired Tech

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Please go here:

Malware Removal Guide


You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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