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Removal problem


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#1
grandpa

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Hi

I am trying to remove an older version of MSM and install a newer one. However I am unable to remove the old one, the message I get is :

Error - shutting down MSM has experienced a problem and can not continue. If you are running low on memory, try closing some programmes and running MSM again.

I am not short of memory 512mb. and have been able to remove other programmes. The new MSM is not yet installed.

Anyone any thoughts would be much appreciate.

Kind regards

Grandpa
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#2
Retired Tech

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MSN or MSN messenger?

Either way, click start, control panel, add / remove, add / remove windows components, remove the tick for the programme, click apply, run disc clean up, reboot, install the new version
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#3
grandpa

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Hi Keith

Thought Id just check first. It shows under Windows Components Remove, MSN Explorer and also there is Windows Messenger. Presume I uncheck MSN Explorer and leave Windows Messenger alone, or do I uncheck both. Sorry for my ignorance.

Many thanks, again for your help.

Kind regards

Grandpa

Edited by grandpa, 22 May 2006 - 01:39 PM.

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#4
Retired Tech

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Just remove the tick for the one you are going to replace
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#5
grandpa

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Hi Keith

Thanks for that. Did as suggested. Am still unable to uninstall MSM Messenger thru Add/remove. Guess it doesn't matter to much.

Many thanks

Grandpa
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#6
Retired Tech

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If you install the new one does it say you already have this installed, or say this will remove the existing version before installing the new one?
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#7
grandpa

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Hi keith.

No it doesn't say anything. Just installs it.

Many thanks

Grandpa
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#8
Retired Tech

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Ok so you should only have one in add remove now
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#9
grandpa

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Hi Keith.

No. Still have the original MSN ( althought the file size is vastly smaller). Still unable to uninstall it. Keep getting the message..

Error - shutting down - MSM has experienced a problem and can not continue. If you are running low on memory, try closing some programmes and running MSM again.

Kind regards and thank you for your help.

Grandpa
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#10
Retired Tech

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Let me know if this doesn't help

http://windowsxp.mvp...g/AddRemove.htm
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#11
grandpa

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Hi Keith.

I really don't know whats going on.

The MSN (old) file size has dtopped from approx 20.7mb to a little over 4mb. I followed the link you kindly provided, but couldn't find an appropriate enty in the register. So I downloaded the Installer repair, but that didnt show MSN (old)
Im wondering: a) should I just leave it, or, b) uninstall MSN 7.5 and reinstall MSN 4 then use the uninstaller I downladed via your link to uninstall MSN 4. Or is there a chance that doing this could possibly muck up other installed software.

Many thanks

Grandpa
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#12
Retired Tech

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If MSN and the PC runs properly you can leave it, if not, post back and we can look at it
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#13
grandpa

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Hi Keith

Things are running OK at the moment. Will report back if any probs.

Grandpa
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#14
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Thank You for letting me know
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