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[1392] Error when installing antivirus


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#1
Carlajane

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On attempt to install an antivirus system on my computer, I keep receiving the same error. It is error number 1392. I have received this error when trying to install three different antivirus programs so i'm assuming it is a problem with my computer and not the software. I have attempted windows defender, avg free, and norton.

Any help on how to fix this problem would be great.....


On last resort I suppose I'll just reinstall my operating system.
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#2
Retired Tech

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At which point do you get the error?
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#3
Carlajane

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I get the error during the installation of the program, when it says it is creating folders.
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#4
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


Try to install an antivirus programme but download a new copy
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#5
Carlajane

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Thanks! I'll get right on this and post back results later :whistling:
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#6
Carlajane

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Keith

Thanks for all your help! Problem Fixed!
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#7
Retired Tech

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Thank You for letting me know
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