Problems with Windows XP
Started by
Mitch Pelley
, May 25 2006 04:46 AM
#1
Posted 25 May 2006 - 04:46 AM
#2
Posted 25 May 2006 - 04:51 AM
Have you changed the boot order in BIOS set up to CD ROM Drive then Hard Drive
#3
Posted 25 May 2006 - 05:40 AM
Hi Keith, We have not changeed any of the settings on her computer. She just went in and turned on the computer and this started happening. Do you think that she could have a virus of some sort? I have some computer experience and have seen alot of different problems, but I have never seen this one before. I am not able to do anything. Cannot even boot from the Windows XP disc.
#4
Posted 25 May 2006 - 05:53 AM
The usual boot order, hard disc then CD ROM Drives / floppy drives will mean it look first on the hard drive and possibly present the error when it doesn't find what it requires to proceed
If you boot the PC and keep tapping the delete key (possibly F2) until it enters set up you will have the option to change the boot order to CD ROM Drive then Hard Drive, press F10 to save, type Y to confirm, load the XP CD and then press enter, as it reboots, look for press any key to load from CD and press enter
What you describe can be this
Windows XP logon screen does not appear and the computer continuously restarts
SYMPTOMS
When you start your computer, the Microsoft Windows XP startup screen appears, and then the computer may restart. The Windows XP logon screen does not appear.
CAUSE
This issue may occur if the Kernel32.dll file is missing or damaged.
RESOLUTION
To resolve this issue, use the Windows Recovery Console to extract a new copy of the Kernel32.dll file from the original Windows XP CD. To do this, follow these steps:
1. Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD.
To do this, follow these steps:
a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.
b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.
c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.
d. When you are prompted, type the Administrator password.
2. At the command prompt, type cd system32, and then press ENTER.
3. Type ren kernel32.dll kernel32.old and then press ENTER.
4. Type map, and then press ENTER.
5. Note the drive letter that is assigned to the CD-ROM drive that contains the Windows XP CD. It is appears in a format that is similar to the following format:
D: \Device\CdRom0
6. Type the following command, and then press ENTER:
expand drive\i386\kernel32.dl_
Where drive is the drive letter of the CD-ROM drive that contains the Windows XP CD).
For example, type:
Expand d:\i386\kernel32.dl_
Note Include the underscore character after the "L" in Kernel32.dl_.
You receive the following message: Kernel32.dll
1 file(s) expanded.
7. Type exit. The computer restarts.
8. Remove the Windows XP CD, and then start the computer as you regularly do.
APPLIES TO
Microsoft Windows XP Professional Edition
Microsoft Windows XP Home Edition
Though this would cover it as well and is more straight forward but involves replacing quite a bit from Microsoft Update
You can use this guide to repair XP
Possibly, you will need to press the start button and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter
You will need the XP product key to complete this
If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install
XP Repair Install
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
After running XP Repair you will need to install all Windows Updates
Microsoft Update
If you boot the PC and keep tapping the delete key (possibly F2) until it enters set up you will have the option to change the boot order to CD ROM Drive then Hard Drive, press F10 to save, type Y to confirm, load the XP CD and then press enter, as it reboots, look for press any key to load from CD and press enter
What you describe can be this
Windows XP logon screen does not appear and the computer continuously restarts
SYMPTOMS
When you start your computer, the Microsoft Windows XP startup screen appears, and then the computer may restart. The Windows XP logon screen does not appear.
CAUSE
This issue may occur if the Kernel32.dll file is missing or damaged.
RESOLUTION
To resolve this issue, use the Windows Recovery Console to extract a new copy of the Kernel32.dll file from the original Windows XP CD. To do this, follow these steps:
1. Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD.
To do this, follow these steps:
a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.
b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.
c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.
d. When you are prompted, type the Administrator password.
2. At the command prompt, type cd system32, and then press ENTER.
3. Type ren kernel32.dll kernel32.old and then press ENTER.
4. Type map, and then press ENTER.
5. Note the drive letter that is assigned to the CD-ROM drive that contains the Windows XP CD. It is appears in a format that is similar to the following format:
D: \Device\CdRom0
6. Type the following command, and then press ENTER:
expand drive\i386\kernel32.dl_
Where drive is the drive letter of the CD-ROM drive that contains the Windows XP CD).
For example, type:
Expand d:\i386\kernel32.dl_
Note Include the underscore character after the "L" in Kernel32.dl_.
You receive the following message: Kernel32.dll
1 file(s) expanded.
7. Type exit. The computer restarts.
8. Remove the Windows XP CD, and then start the computer as you regularly do.
APPLIES TO
Microsoft Windows XP Professional Edition
Microsoft Windows XP Home Edition
Though this would cover it as well and is more straight forward but involves replacing quite a bit from Microsoft Update
You can use this guide to repair XP
Possibly, you will need to press the start button and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter
You will need the XP product key to complete this
If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install
XP Repair Install
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
After running XP Repair you will need to install all Windows Updates
Microsoft Update
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