[RjBass]

So my boss's Outlook Program shuts down automatically after only 3 or 4 minutes of being open. At first I thought it was a virus, but both Trend-Micro and Avast came up with nothing, even on a boot scan. Ad-Awre was unable to come up with anything serious as well.

I have reinstalled the software but that also has had little effect. Registry cleaners and fixers have also proved ineffective.

Any ideas cuz Im all out of em?

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Open Word, click help, click detect and repair, tick restore shortcuts

When you installed, did you choose complete, run all from computer and leave the installation files on the drive

Have you got all updates from Microsoft Update

http://update.micros...t.aspx?ln=en-us

[Retired Tech]

Open Word, click help, click detect and repair, tick restore shortcuts

When you installed, did you choose complete, run all from computer and leave the installation files on the drive

Have you got all updates from Microsoft Update

http://update.micros...t.aspx?ln=en-us

[RjBass]

Yup his computer is fully updated. I did a complete reinstall of the program.

I followed your directions and it didnt help. It still shuts down after only three or four minutes.

[Retired Tech]

Have you updated Office since you installed it

Has it just started doing it

[RjBass]

yes office is completly updated.

The problem just started happening last Friday. I was just now able to get in here and look at it today.

[RjBass]

Well still no luck yet.

Im about to actually call Microsoft as no one I have talked to about this seems to be able to help.

[Retired Tech]

I expect they will say re-install Office, have you backed up the e-mails

http://office.micros...0749591033.aspx

[RjBass]

I have already re-installed it. It seems to me that their is something wrong in the registry that I cant find. He had a similar problem with word not long ago that I was able to sort out. But I cant find the registry fix for this one.

[Retired Tech]

Click start then all programmes, accessories, system tools to run disc clean up, then also from system tools, run disc defragmenter

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm then reboot.

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

Check Outlook

[RjBass]

Thanks for the more extensive responce but none of that would have helped.

After searching the net for three or four days I finally ran into an answer that solved the issue and the funny thing is that this just happened only 30 minutes ago.

After searching countless message forums, help desk, tech forums etc.. and after several phone calls I was really starting to get a bit worried. Usually these sort of problems I can tackle and handle.

All of my searching on the problem came back with very similar results. Many people it seems are having this issue, but no real solution has been found for most of the people asking. Finally just when I was ready to stop searching and was getting ready to just have him spend the cash and upgrade to a newer version of Office Pro I ran across a thread on Google Groups where another person was having a very similar problem. He too didnt get any usefull help with the issue so he kept trying different things. Turning off third party add ons, re configuring the options, and nothing was working, untill he disabled Net Folders.

That turned the lightbulb on in my head because the boss had been trying to set up his Outlook Calender in Net Folders and share it with his secertary. So In the three minute window I had to use Outlook I went in and disabled the shareing of his calender and Outlook hasnt stopped running yet (let me check it one more time before I say that for sure), yup still running.

So it appears that his net folders are not configured correctly, and that was causing the issue in Outlook. Had he upgraded to XP or a newer version of Office it prob would have done the same thing.

But again thanks for your time. Hope this info may help others in the future who might have a similar problem.

[Retired Tech]

Thank You for the update