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Need lots of help - Office 2003


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#1
Jim Bell

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I have a big problem with Office 2003 SP2. First of all the speach recognition engine version 6.1 failed. So I decided the best thing to was to repair Office. However when I tried this I get an error that "the installation source for this product is not available. Verify that the source exists and that you can access it". On looking throught the KB I tried using the Windows Install Clean Up. However on using this and trying to re-install Office, I get the error that it has failed to install - which leaves me unable to use Office - therefore having to do a system restore. Which leaves me with the same problem. Please can somebody restore my faith in MS and help me fix my £378 copy of Office.

Thanks in advance,
Jim

Edited by Jim Bell, 25 May 2006 - 11:44 AM.

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#2
dsenette

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when you try to do the detect and repair....do you have the office cd in the computer?
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#3
Jim Bell

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It wont let me detect and repair. It says that the installation source for this product is unavailable. yes, the CD is in the drive
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#4
dsenette

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have you tried completely uninstalling office and reinstalling?
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#5
Jim Bell

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It wont let me uninstall - get the same message that the installation soure for this product is unavailable
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#6
dsenette

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when you put the office cd in the drive does it auto run?
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#7
Jim Bell

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Yeah a folder on the CD pops up, so it autoruns. The CD is definatly detected by the computer.
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#8
dsenette

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...s this the original office cd?
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#9
Jim Bell

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Yeah - its the original disk, the same one I used to install office on my computer when it was new
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#10
dsenette

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when you insert an office cd...it should be autorunning the setup app......it's odd that it doesn't.... put the cd in and open it...then run the setup program from there....does that start up? if so does it give you the optioni to repair or remove?
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#11
Jim Bell

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When I try to launch the setup app from the CD - I still get the same message/ error
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#12
Retired Tech

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It happens if you have standalone Office programmes installed, in which case, their advice is to uninstall the standalone Office programmes, install Office, re-install the standalone ones
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#13
Jim Bell

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However, I do not have standalone Office programs - I cant repair, uninstall, reinstall over the top of or anything without getting the same message/ error
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#14
Retired Tech

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What Office folders have you got in programme files
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#15
Jim Bell

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Just Microsoft Office and then the subfolders in that are:
- Clipart
- Media
- Office11
- Templates
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