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computer keeps restarting itself, not like w/sasser though


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#1
dannie73

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Hello,

Big prob with comp. I turn it on, get to my OS options page, click Windows XP, and although my puter was shut down properly, it takes me to the "because puter shut down imporperly, reccommended drive check, etc".... well if I click enter to stop the scan, it pauses forever, than restarts. If I allow it to continue with system check, it does same thing, only after the system check.

So, I am unable to even get into my computer at all in order to retrieve whatever bug may be causing this problem.

Does anyone have ANY ideas on how I can actually get into my puter, get online and fix this???? THANKS SO MUCH!!!

One more thing, as I have described, this isn't the same sort of prob that people have when they have Sasser or bugs like that, I cant even get online at all, or into my puter at all
D
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#2
Retired Tech

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

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#3
dannie73

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Thank You very much, will try this tonight and let you know the outcome, much appreciated



Danielle
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#4
dannie73

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Hello again,

I tried the above solution, but it would not work. When I clicked the "safe mode w/ command prompt" , it did the same think it did when I tried safe mode before, it just spews out an endless row of information, as if its about to do something, but unfortunately, it gets stuck there, and does not continue.

Is there anything else I can do?? Thank YOU
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#5
Retired Tech

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You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install


XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update
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#6
dannie73

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thanks again for your time on this.. I will try that in a moment. However, once I boot with the CD, and reenter product key and all that, wont it wipe out all thats on my puter presently?? Thanks
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#7
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No, it repairs the operating system and leaves everything else, with the exception of windows updates, SP2 etc

Documents / Data will remain as is
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#8
dannie73

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what if I dont have the xp cd? how would I fix it then? I cannot locate my cd
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#9
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You can borrow a same version as was originally installed XP CD, you enter your product key during the repair
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#10
dannie73

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no, theres noone I can borrow it from, and I lost mine probably when I moved.... I havent seen it since then....is there any other way?
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