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Desktop Doesn't load


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#1
PookieKnowsBest

PookieKnowsBest

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Hello,

My girlfriend is having problems with her computer. When you turn it on, everything loads fine, but when the desktop starts to load, only the background shows up, then nothing.

I press the power button, restart, and it loads fine, but with and error, "error loading C:\winnt\bxxs5.dll"

when i hit ok, the computer works fine, but won't connect to the internet. Upon another restart the desktop doesn't load again.

Any help is greatly appreciated,

Thanks.

Dave
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#2
Fenor

Fenor

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Hi PookieKnowsBest! Welcome to G2G!

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor
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