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unable to download microsoft updates


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#1
raezero

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HELP!!!!!! I have been unable to update in quite some time
I have been going back and forth w/ microsoft techs via the microsoft site but they have been unable to help me...

The last contact i had was to see if my BITS was running and I get an error that says it is unable to find the file...

When I go to Windows updat and click on express, I am told that I must first install some tools
I then get an error saying that the Windows Genuine Advantage Validation Tool (KB892130)
failed to install
I purchased this computer from Dell w/ XP already on it...
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#2
Retired Tech

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Do you have an XP CD
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#3
raezero

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My computer is a Dell and came w/ XP installed on it - I do have the reinstall cd but would hate to lose all that i have on here including ITUNES music files
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#4
emery

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Are you trying to acces windows update with Internet Explorer or are you using another webbrowser?
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#5
Retired Tech

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Click start then run, type services.msc then press enter, double click automatic updates, set the start up type to automatic, click apply, start the service, do the same for background intelligent transfer, reboot

Open My Documents, click help, click is this copy of windows legal, follow the instructions
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#6
raezero

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IE
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#7
emery

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do you have automatic updates turned on?
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#8
raezero

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while waiting for a reply from here i inserted my Reinstallation CD (Microsoft Windows XP home edition including service pack 1a) with the thought that I may have to reinstall but thought I would browse around to see if there was something else I could try first,....

when prompted on what i wanted to do I went to Perform Additional Tasks
I then clicked on Install Net Framework

this gave me service pack2

after install i was prompted to restart

I then thought I would give it a whirl and went back to windows update

This time I was able to download and install the Validation tool

Immediately afterwards it took me to where I had always had the problems before and listed all the updates I needed- (27)

at this very moment it is actually downloading and installing them...

I have not gotten this far since last year...

I then went back in to BITS and found that it too has started-


so far so good
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#9
emery

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Let's hope it works.
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