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comp freezes


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#1
redcrypt

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this problem is with my friends computer and im not exactly sure of his specs... says he has a new 350w power supply some type of geforce4 128mb video card and an amd 1.6 ghz processor and 512 DDR Ram is all hes told me. I havent gone over to look at it yet and i want to know of some things to look for or do when i do go over.

His problem is his computer freezes randomly. Ive only talked to him over the phone about it and hes not very computer smart. He said when u plays computer games it freezes usually within like 5 minutes of playing. He has tried HL2 medal of honor and silkroad online. He said if hes just surfing the net it freezes within an hour or so and if he leaves it completly idle it will freeze up within 3 hours.

would this be a mobo issue, graphics card, power supply, RAM issue, processor problem, BIOS problem or what. The 350w PS should be plenty and 512 DDR ram should be enough to keep it from freezing. I havent looked up specs on the video card but its 128mb so it seems like it should be able to handle internet use. Im not sure about any sound looping during freezes. Im just looking for a place to start at to check for certain stuff before I reformat it. Any help would be appreciated
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Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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