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help please, my hard drive crashed


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#1
sarahloggin

sarahloggin

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Hello, I have a major problem with my laptop and am hoping that someone can help me. Please bear with me because I know as much about laptops/computers as my grandmother and basically have no understanding of computer jargons.

This laptop is HP Pavilion ZX5000 and a few weeks ago, I could hear this really loud screeching noise coming from the bottom of the laptop, then it eventually crashed. It seemed like it was coming from my dvd/cd drive and I took it to a friend of mine whoís pretty knowledgeable with computers.

Anyway, it turns out, or he thinks, the hard drive crashed for some reason. He tried to run a diagnostic test through whatís called BIOS but to no avail and he says itís not recognizing the hard drive.

So here is where it stands right now. Every time I turn it on, I can clearly hear some grinding noise from my hard drive. I have taken out the hard drive and while it seems like there may be a loose part, but it could be a little part that goes up and down (not sure what thatís called) and I wouldnít even be able to know whatís wrong with it anyway.

And the screen that I get reads as follows:
For Realtek RTL8139(X)/8130/810X PCI Fast Ethernet Controller v2.13 (020326)
PXE-E61: Media Test failure, check cable
PEX-M0F: Exiting PXE ROM.

This screen repeats itself over and over.

As I said, my friend tried to go into BIOS and somehow got into a screen that reads HDD Self-Test but he said he canít run it as it reads, Test Status: NO IDE Device.

Does anybody know whatís going on with my laptop? Itís somewhat understandable as Iíve had it for a couple of years now, but really canít afford to buy a new one either.

He says that one option is to buy a new hard drive and I found some on various sites for sale and the refurbished or used ones are not too expensive. Is that the solution? If I buy the same model and just place it back in my laptop, would that do the trick?

I would appreciate anyoneís help on this matter. Again, my computer knowledge is almost non-existent so I would appreciate hearing back in a very simple understandable language. Thank you in advance.

Sarah

By the way the hard drive is TOSHIBA 80GB MK8025GAS
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#2
austin_o

austin_o

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Hi and welcome to Geeks to Go. Replacing the hard drive sounds like the right thing to do. You will need a windows install cd because you will have to do a clean install on that new hard drive. Sadly, some computer manufacturers do not provide a windows install cd. Hopefully, you have one, or maybe a recovery cd that will allow you to re-configure your lap top.
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