[Neo huang]

 Errors.ppt   184.5KB   21 downloadsAfter using some anti-mal software to clean my computer, I can't open the add/remove programs panel.

Also my outlookexpress can't show the email body after the cleanning.

The attached file shows the errors when opening the panel. Page 1&2 refer to the add/remove programs error and page 3 refers to the outlook express error.

Thanks inadvacne for your help.

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Windows File Protection will show an on screen blue progress bar which will simply disappear when the scan is complete, reboot when it does

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Windows File Protection will show an on screen blue progress bar which will simply disappear when the scan is complete, reboot when it does

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

[Fenor]

Go to START-->RUN and type REGSVR32 APPWIZ.CPL. Then try going into Add/Remove Programs again and see if the problem persists. If it does, then please go go to the Malware Forum and run all the steps located in the START HERE. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor

Edited by Fenor, 27 May 2006 - 08:25 PM.

[Neo huang]

Hi, I had to reinstalled my window system. it's ok now. please close this case. Thank you very much for the efforts and time.

[Retired Tech]

Thank You for letting me know