Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Screenprint32 by Provtech


  • Please log in to reply

#1
Ben1893

Ben1893

    Member

  • Member
  • PipPip
  • 20 posts
For some reason I lost the system tray icon that is needed for this program to work by hitting the PrtSC key. I tried to exe it from c:program files but nothing happened. So in that file there is a log file in notepad created by the program called ST6UNST.log. I opened it read it, it said not to deleat this file as it is needed to uninstall the program. So I went to add/remove to uninstall and halfway through that crashed and I lost the ST6UNST.log file. So then I tried to reinstall and halfway through that I got a message saying that it could not install because shared files are still in use. So I went back to add/remove and nothing on the program was there. So I went into safe mode and tried to install but that didn't work either. Went into the registry and removed everything on screenprint32 and Provtech and still can't install for the same reason about shared files still in use.
I'm running Windows xp-SP2.
Any help would be appriciated while your resting.
Thanks Ben. :whistling:
  • 0

Advertisements


#2
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Have you used search, including hidden and system files to look for screenprint 32 and provtech
  • 0

#3
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
Yeah I have my comp set to show hidden files and folders and theres a cab. file in c:windows but before I went any farther I thought I should try to get some help.
  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Have you got provtech folders in programme files and common files
  • 0

#5
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
Heres what I got and then some.....

Edited by Ben1893, 27 May 2006 - 09:18 PM.

  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
:whistling: Did you type them invisibly?
  • 0

#7
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
Well shoot I don't know why that didn't work.
  • 0

#8
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
I clicked browse found the file open it then clicked add attachment :whistling:
  • 0

#9
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
Anyway I have stuff in prefech some exe files should I deleat everything?
  • 0

#10
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
After you add this attachment you then click add in to post

[attachment=8666:attachment]

[attachment=8667:attachment]
  • 0

#11
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
It won't let me read or move from a source file.
  • 0

#12
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

  • 0

#13
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
this will take awhile, be back in time spent.
  • 0

#14
Ben1893

Ben1893

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
Well Keith I was able to do everything but the windows xp cd thing because my laptop didn't come with one. Only have the three recovery and applications/Drivers CDs from Toshiba. Windows is bundled in them. Anyway I tried to install SP32 again and still got the same message about files still in use.It says"Cannot install system files or update shared files if they are still in use."
I gotta tell ya that tune up utility is 1 [bleep] of a program, best I've seen. Thanks!! And thanks for your help in this matter so far.
  • 0

#15
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Open tune up start up manager to look for screenprint, remove the tick if there and reboot

See if you can uninstall it then

You may want to look at Screen Captor from my signature, if you click edit then preferences you can specify the save to location as a folder you create in My Pictures or wherever
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP