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Help with Device Drivers


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#1
jcny21x

jcny21x

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Hello,
I just finished getting all of the viruses of this computer and I am trying to clean it up a little bit. However, when I went into the device manager and went into "show hidden devices" I saw an exclamation point next to the "SERIAL" device under the non-plug and play devices. I double clicked it and it said that it was not found and not working, so I did an uninstall of it, thinking that on a reboot it was reinstall automatically; however, it is gone now, and I went back into the device manager and there is now an exclamation point next to COmpal E-Power Driver that said it is not found. It said that it needed "Hkdrv.sys" so I downloaded it from some hardware driver site. I installed it and then got a BSOD saying some kernel fault, and physical memory dump, having to do with HKDRV.sys. What is going on here? And how can I get back the "serial" non-plug and play device (if I need it) and how Do I get the certified microsoft digitally signed compal e-power device back too, because the computer seems like it is stalling now. Thanks
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#2
jcny21x

jcny21x

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anyone have an idea of what is going on?
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