[Sicaris]

Hi,

I've been reffered here from the malware forum, Cretemonster suspects its a sofware conflict causing the error. The exact error is:

Svchost.exe - application error

The instruction at "0x7c918fea" reference memory at "0x00000010". The memory could not be "written".

Click ok to terminate the program

Click cancel to debug the program

Clicking ok causes the computer to freeze, nomatter when it is clicked (I left the computer running for about a half hour and it still froze)

I'm very grateful for any help you can give me

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Have you got a firewall which asks for permissions and you have denied internet access to the programme?

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

[Retired Tech]

Have you got a firewall which asks for permissions and you have denied internet access to the programme?

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

[Sicaris]

Ok i did those things, the error is still coming up. I'm using the norton firewall at the moment and it isnt preventing me opening any programs, but there are several programs installed that i don't use, I should get round to removing some of them.

[Retired Tech]

Run this and see how things are

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[Sicaris]

Ok i did that, it cleaned a lot of stuff up but it hasnt changed the error

[Retired Tech]

Have you got everything needed to re-install Norton?

[Sicaris]

yes, ive got the disks here

[Retired Tech]

Use add / remove to unistall Norton

Run Tune Up as before

Re-install Norton

[Sicaris]

It looks like that's it! I've rebooted several times and theres no error, Norton hasn't run a full system scan yet but apart from that its fully updated. Any ideas if the error will reoccur or will the reinstall have fixed it permanently? Many many thanks.

[Sicaris]

I turned my computer on this morning and the error is back.

[Retired Tech]

As you have already been to malware, can you click start then run, type msconfig then press enter, click start up, click disable all, replace the ticks for the firewall, antivirus and any anti spyware programmes, click apply and reboot, tick do not start the configuration utility when windows loads

[Sicaris]

The only program in start up is Norton, the error is still coming up.

[Retired Tech]

Which Norton programmes do you have installed?

[Sicaris]

Norton antivirus 2006, norton auto protect, norton firewall, i thinks thats all.

[Retired Tech]

This is to check if there is a problem with Norton and svchost

Download and save ZA Free, click download this version, not the latest beta

http://www.filehippo...alarm_free/?907

Download and save AVG Free

http://www.filehippo..._avg_antivirus/

Use add / remove to uninstall Norton

Click start then run, type prefetch then press enter, click edit, select all, right click any file, click delete, confirm

Run tune up disc clean up

Run tune up registry clean up and reboot

Install ZA Free and update it

Install AVG Free and update it