My dad got himself a Razor V3i phone. Out of five computers (four with windows XP and one 98) only once did the motorolla applicatoin "saw" the phone and could connect to it. All other times there was no connection. In fact, in the device manager the phone get's its own yellow questionmark folder with questionmark hardware profile as Motorolla modem (not unknown). After driver update, it got placed into modems section. We did try to turn off all other modem devices, virus and firewall and antimalware stuff. I even installed software once in safe mode. I also tryed troubleshooting according to motorolla's web-site. Nothing helped. We think the phone may be damaged. We are about to exchange the phone, since this is not acceptible. Maybe someone knows what to do? We did update, ETC. Nothing helped.
Edited by bigdog1100, 30 May 2006 - 02:30 PM.