My daughter was using our 18 month old Dell XP home edition with Symentec Norton AntiVirus 2005 running (protecting the computer) She clicked on a cats 4 screen saver in the screensaver menu and it started running. She ctrl/alt/deleted to stop it and the computer went to the blue screen of death . We tried to reboot, tried reboot in safe mode(F8), tried reboot with F12 to run diognostics....everything throws us back to the same screen.
"Problem has been detected and windows has been shut down to prevent damage to your computer.
It goes on to list if this is the first time you are seeing this .....do these things......we did and still the same screen comes up.....we can't seem to get to anything but this BSOD.
*** STOP: 0x000000ED (0X87352838,0XC0000006, 0X00000000, 0X00000000
Figuring something was corrupted we tried to wipe and reinstall....no go.
"Windows XP Home Edition Set up
set up did not find any hard disk drives installed in your computer.
Make sude any hard disk drives are powered on and properly connected to your computer, and that any disk-related hardware configuration is correct. This may involve running a manifacturer - supplied diognostic or setup program. Setup cannot continue. To quit setup press F3"
" Drive 0: WDC WD1600JD- 75HBB0- FAIL Return code:7
Drive 1: no device
Drive 2: no device
Drive 3: no device
Drive 4: samsung DVD-Rom SD-616E Diognostic not supported
Drive 5: no device "
Thinking we needed a new disk drive we bought one at Best Buy...the interface is not the same....grrr
I am open to any suggestions that might help me understand how to get this back to running. No new programs were installed lately. No warning of impending doom....?????
Thank you and I am happy to provide any info needed just tell me how to fine it We appreciate the time you take to help us. Kate