I have an older Dell Precision 420 computer that uses Windows 2000; the computer has a CD-ROM drive. The two of us have been happy together for years until I installed I-Tunes with QuickTime. During the installation, I received a message that there was an error in the installation possibly related to conflicting CD-burning software (my CD-ROM drive does not have the ability to burn CD's). The message said to reinstall I-Tunes. When I tried to reinstall, I received the option to Repair or Uninstall. I tried Repair and received no further messages. I-Tunes seemed to be working fine. Then I put a music CD into the CD-ROM and it did not play. I went to Windows Explorer and the CD-ROM drive was not listed. I then put a data CD into the drive, still the drive was not listed.
I tried to do a System Restore but apparently Windows 2000 does not have the same kind of restore feature as Windows XP. I followed the instructions to go back to last functioning configuration, but the drive was still not recongized.
Next I uninstalled I-Tunes and QuickTime, since it seemed obvious to me that the problem started there. Still no functioning CD-ROM.
I then followed Microsoft's Troubleshooting instructions and searched for updated drivers (none); reinstalled the device driver (no change); uninstalled the CD-ROM and rebooted so Windows would detect the drive and re-install (still no change). When I look in the Device Manager, the CD-ROM has a yellow "!" over it, but when I check for conflicts, I cannot find anything.
So here I am now asking for help. I am not very computer savvy but I can follow directions for the most part. Any assistance you experts can offer is greatly appreciated.
Thank you for your help, Barb