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Frustrated getting router to work with new DSL modem


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#1
mlwjackson

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Insight cable recently tried to "upgrade' their system and it has been a disaster. I left to go back to DSL. My problem is that my connection works flawlessly with when connected to my main computer but I cannot get it to work when using my old D-Link DI-704 router. It previously worked with DSL and works with cable but I can't seem to get the settings correct to work with the new Siemens Speedstream 4200 DSL modem Alltel provided.

I found pretty explicit instructions for setting the thing up for PPPoE services (mine is) for this router at; http://support.dlink...p?productid=928. However, I cannot find out how to "disable or uninstall the PPPoE software (i.e. Winpoet, Macpoet, Enternet300) on your computers".

How do I disable PPPoe on the computers?

Any other advice. I have 4 computers, all PC's running xp. My current set up is telephone line to surge/UPS input, telephone output to modem, ethernet cable from modem to WAN port of 4 port D-Link gateway, computers connected to each of the 4 output ports of the gateway.
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#2
Dan

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Hello mlwjackson,

You may not have that software installed, hence the reason you can not locate it. If it's installed, it will show up in Add/Remove Programs (goto Start -> Run -> Type: appwiz.cpl and press OK). As long as you uninstall any software that came with your previous router and/or modem, you should be fine. You should be able to skip this step safely, as I highly doubt you actually have any of this software installed.

Any other advice. I have 4 computers, all PC's running xp. My current set up is telephone line to surge/UPS input, telephone output to modem, ethernet cable from modem to WAN port of 4 port D-Link gateway, computers connected to each of the 4 output ports of the gateway.

That's 100% correct. Is it working? You could also try running the Network Setup Wizard on each computer.. Though I doubt it's necessary if you were on a router previously. But it won't hurt to do it again.. So it's up to you.

Run the Network Setup Wizard:
  • Goto Start --> Programs --> Accessories --> Communications --> Network Setup Wizard.
  • The first thing to do when the wizard appears is read the welcome message, and then click Next.
  • Read the 'Before you continue....' message, and then click Next.
  • Select the option This computer connects to the Internet through a residential gateway or another computer on my network, and then press Next.
  • Now, type in a Description for your computer; ie: Jimmy's Computer.
  • Enter a Computer Name (or leave it as it's Default), and then press Next.
  • Enter a Workgroup Name -- or leave it as it's default, and then press Next.
  • If you want to share files and/or your printer with other computers on the network, select the option Turn on file and printer sharing and press Next.
  • Check the information; if it is all fine, press Next.
  • Now, if possible, you should Create a Network Setup Disk -- once you have created a Network Setup Disk, insert it into any other computer on your network, and run it; follow all prompts.

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#3
mlwjackson

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I discovered (with the help of the Win XP Forum) that the software was not the issue. In checking the online users manual I found that the "modem" I was given was actually a single port router already running the PPPoE. I had been plugging that router into the WAN port of my 4 port router. By moving the "modem" RJ45 jack to a lan port the problem was fixed.

Thank you.

Mark
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