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hijack this log


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#1
garden_gal

garden_gal

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My story isn't unlike the rest posted here. My niece clicked on a link in an IM from someone she didn't know (who promised to help her with her homework). Obviously, it downloaded a plethora of mischievious items. NAV went bonkers and the PC finally froze up. It currently limps along, IE seems to have a mind of it's own. Here is what I have done and my list of problems.

1. Ran the most current version of Adaware SE, utilizing your custom options.

2. Attempted to run Housecall, but it froze up and Housecall will no longer start. Incidently, while Housecall was running, IE popped up the Housecall homepage. :tazz: I was able to run Panda's virus check, it found 60 items and fixed 2.

3. Ran windows update.

Here are some of my issues:

1. I suspect that my NAV is corrupt, it always finds nothing and it will not allow me to do live updates. I don't know how to fix this.

2. I am missing COMMCOSS.DLL, which ME tells me is missing at startup.

3. The egg timer next to my pointer is constantly flashing (this drives me crazy).

4. IE has a mind of it's own popping up all the time.

5. If I leave my PC running, it gets incredibly slow (even if the cable line has been disconnected).

6. I get multiples of files in my task manager: ie, kernel32.dll, devldr16.exe.

Hopefully you can help this novice get on my way to fix some of these problems. Take it easy on me, my only computer class was 20 years ago on the Apple IIe... ;) THANKS!

Logfile of HijackThis v1.99.1
Scan saved at 10:12:08 AM, on 3/10/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\SYSTEM\PRUTFCT.EXE
C:\WINDOWS\SYSTEM\PRUTFCT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0A\WAOL.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0A\SHELLMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOLTPSPD.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
C:\WINDOWS\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM/left.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.popupsear...sidesearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.popupsear...sidesearch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://search-all.net/sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NavErrRedir Class - {0199DF25-9820-4bd5-9FEE-5A765AB4371E} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: Xbrowse Class - {CE7EF827-47CC-48EB-B570-C367F1E1277E} - C:\WINDOWS\ALL USERS\APPLICATION DATA\X1FF\X1FF.DLL
O2 - BHO: Xbrowse Class - {83DC91DB-7896-43E3-B34D-A7D043F16BB1} - C:\WINDOWS\ALL USERS\APPLICATION DATA\RDSA\RDSA.DLL
O2 - BHO: Var2Helper Class - {7412C042-43B8-4F63-AEF3-E786DFAD1484} - C:\WINDOWS\SYSTEM\IMWIRE29.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [5QEKE7T5NG9WG2] C:\WINDOWS\SYSTEM\Sovr.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [IMwire] C:\WINDOWS\SYSTEM\imwireup.exe
O4 - HKLM\..\Run: [K3MYBP] C:\WINDOWS\TEMP\K3MYBP.EXE
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [Y356RXZ6R] PIPST305.EXE
O4 - HKCU\..\Run: [msnmsgr] C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE /background
O4 - HKCU\..\Run: [PRUTFCT] C:\WINDOWS\SYSTEM\PRUTFCT.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra button: Dell Home - {90D7162F-5C08-4A00-B04B-6A5197462544} - http://www.dellnet.com/ (file missing) (HKCU)
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mpg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mp4: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin4.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com/
O16 - DPF: {2FF18E20-DE11-11D1-8161-00A0C90DD90C} (MSNBC News Menu Control 3.01) - http://www.msnbc.com...load/nr1228.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security1.nor...bin/AvSniff.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...es/abasetup.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {2C8EEB84-6D60-11D4-BD64-0050048A82BF} (eshare communications NetAgent Customer ActiveX Control version 2) - http://tech-c.mhi.ao...s/custappx2.CAB
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.co...g-ob-assets.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net
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#2
ilago

ilago

    Visiting Staff

  • Visiting Consultant
  • 363 posts
Hi garden_gal

You do have quite a collection there.

Could you please download trail evaluation version of The Cleaner from http://www.moosoft.com

You also need to download and install the updates. The instructions for doing this are on the site.

Run a full scan with that and let it fix whatever it can. Reboot on completion.

Then do an on line scan here http://www.bitdefend...can/licence.php

Check Autoclean and Heuristics. Save the log from that scan. Reboot when that is finished.

Then do a new HijackThis log and post that in this thread along with any information from the scans you just did. Please don't post the bitdefender log just yet - they are very long and usually only parts of them are required.
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