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Lots of network problems


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#1
Freebee

Freebee

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Please help me fix my internet/network issues.

I have ran a scan to determine what is the problem, but due to lack of knowledge of this stuff, i am unable to do anything with this report. Thats why i came here.

I would very much appreciate it if someone could look at the attached document and come up with a solution.

Thank you

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#2
Dan

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Howdy Freebee,

From your log, I'm guessing that you have absolutely no Internet connectivity? Please goto Start --> Run --> type CMD and press OK --> then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

Could you please also provide a little information about your problem? What happened? When did it start happening? Was it working before this? Has it ever worked? Are you on a network? If so, how many computers are on the network? Are you using a router?

Thanks,
Dan.
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#3
Freebee

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The document that i attached in the initial post listed a lot of failures in tests which were run by a windows test program.

I am using DSL on my laptop, and it is really slow, and sometimes lags out where i am only getting like 3 kb/s.
Usually the speed is around 150kb/s.

I will attach the MSWORD file again for you to take a look at. Maybe that will clear things up a little better.

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#4
Dan

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Hello,

The only thing that that NETSH DIAG GUI scan shows is that your connection is timing out often; repeatedly attaching the document will not bring any greater insight into your problem. It is intended as an aid, not a quick-fix solution -- it is therefore necessary to troubleshoot further.

Please goto Start --> Run --> type cmd --> press OK --> Now type the following commands, one after the other --
ping localhost <Press Enter> Wait for this ping to finish before proceeding.
ping 127.0.0.1 <Press Enter> Wait for this ping to finish before proceeding.
ping google.com <Press Enter> Wait for this ping to finish before proceeding.
ping 72.14.207.99 <Press Enter> Wait for this ping to finish before proceeding.

Once all four pings are completed, please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum.

I would suggest replacing your current cable with a known working cable, as see if the connection is still so slow.

Goto Start, Run, type CMD, press 'OK' and then perform a Trace route by typing: tracert google.com
Once the trace has completed, please post the results here by right-clicking on the window, selecting 'Select All', and then pressing the Enter key; post the results here.

Please download PingPlotter. Run it and perform a search to the following website: google.com -- Once it is finished, click on 'Edit', and then select 'Copy as Text'. Paste the results here.
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