all of her windows components are non responcive, (add/remove - control panel) the works.. so I went in and tried to just upload a newer version of microsoft to see if it would just update the issue. No go! then in safe mode - nothing is responding.. what I would like to do is wipe out the hard drive then add memory and then upload a newer version to her computer....
does anyone know the steps to wipe out the hard drive in safe mode with prompts????
HELLLLLPPP! Normally I can fix a friends comp quick.. this one is pretty messed up..
Thanks for your time