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cannot re-instal printer/scanners


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#1
wmer1942

wmer1942

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:whistling: My wife's computor showed a blank blue screen (not the normal "blue screen...") and her computor froze. I did a master reboot by useing the power button, When the computor came back all seemed okey until she tried to print. Neither HP printer would print. I tried to uninstall/reinstall the drivers and I repeatedly recieved a warning "There was a problem installing this hardware hppsc 1310 series. An error occured during the installation. The I/O operation has been aborted because of either a thread exit or an application request. Click finish to close". Then windows started the removal of all that it had installed. I tried the reinstall/uninstall on both printers a couple of times and I kept recieving the same results. Is there something I can repair to install her printers. :blink:
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#2
Retired Tech

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Use add / remove to uninstall all the HP software, (providing you have the installation CD or source for it)

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


Download and save the printer software from the HP site if possible

Disconnect from the internet and install the HP software with the anti virus switched off, have the printers connected but switched off until the installer prompts you to turn them on

Turn the anti virus on

Reboot
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