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XP Pro, Unusual Internet Access Problem.


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#1
ErrWhatever

ErrWhatever

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Hello people and thanks for any help in advance.

OK, I'm not a novice by any chance but the problem that I am currently having seems to make no sense whatever. Perhaps it is just one of those unexplainable Windows malfunctions but that's why I am here.

Problem:

I cannot access any non-https website on my laptop, I can on a different laptop though or on a different profile on this laptop. I am aware of the MTU issue with being unable to access secure websites, but this seems to be the opposite.

I would also be useful to note that I have been using this laptop and the same connections since forever and also that the problem started after a manual reboot (I did not install anything prior to the reboot - just routine). I am not a reckless user and don't think it's a spyware issue, I have run Ad-aware and Spybot (just in case).. nothing there.

Another interesting thing to note is that if I restore the laptop to a previous date, internet access returns only to disappear following another reboot.

If you're still with me any help will be appreciated.

Thanks.
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#2
wannabe1

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Hi ErrWhatever...

Kinda sounds like something you have loading at startup may be the culprit. I think the first thing I'd try would be to run the System Restore and then empty the temp folders, delete cookies, and remove the files from the Prefetch folder.

I'll assume you know how to delete the temp files and cookies. :whistling:

To empty the Prefetch, click Start, then Run, type prefetch, and click "Ok". Click "Edit" on the toolbar and choose "Select All"...press "Delete". This will force the machine to repopulate the folder on bootup.

Reboot. If you still have the problem, we'll start looking at your startup applications.

wannabe1
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#3
ErrWhatever

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Hi,

Thanks for the help but I have already done this including disabling all start up programs (I only have a select few programs that I need at startup). By simple logic, one would expect the problem to be start-up related but alas, it is not.

A quick fix would be to copy across my files and settings to a new profile. But , there are some settings that I am unable to port across.

Thanks again.
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#4
wannabe1

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Please download and run HiJackThis. Save a log and attach it to your next post for me.
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#5
ErrWhatever

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Thanks for your help.

Log attached.

Attached Files


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#6
ErrWhatever

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This problem can be resolved by renaming the corrupt profile, and allowing Windows to recreate it in during login. You can either do this by creating another Administrator account or remotely (if you're on a network).

You can then obviously copy across your files and settings. Further registry "hacking" is needed to completely clone the failed profile.

Good luck!
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