When the scanner was plugged in, I received the following message:
"You do not have permissions to install a new device. Please contact your system administrator for assistance"
I ran the scanner's set-up program and received the same message. I checked all of the wiring to be sure it was properly connected and it was.
I work in a small office and there is no system administrator. However, a computer company did install a shared network program. Do you think that any permissions given to that program would have affected the scanner installation?