[disturbd17]

I have been having problems with my internet for awhile now. I started out in the networking forum. I got transfered to the malware forum. Now I was told to come here. I have a desktop with a dsl modem and a netgear router. My laptop has the wifi card in it. If i take the router out of the loop and plug the ethernet cord in my laptop, I get a limited or no connectivity message. With the wifi, we are getting about 19 kbps on both computers. I have tried unplugging my wifi card to see if it would speed up the desktop and it has done nothing, even in safe mode. Someone suggested the ethernet card could be fried and to try hooking up the modem via usb, we don't have the cd to install that and even if we did, the router doesn't have a port for usb. Any suggestions?

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could you describe your physical setup? (how many computers, make and model of modem, router, etc...) are you prefering to have everything connected wired or wirelessly?

as a test of the modem....hook the ethernet cable from the modem into y our laptop...now shutdown the laptop....turn off and unplug the modem for about two minutes....turn it back on....once the modem is completely on (usually siginified by the lights stabalizing)...turn your laptop back on...once the laptop is on...do you have connectivity? if yes...or no...do start > run > cmd > ipconfig /all and post the results

[dsenette]

could you describe your physical setup? (how many computers, make and model of modem, router, etc...) are you prefering to have everything connected wired or wirelessly?

as a test of the modem....hook the ethernet cable from the modem into y our laptop...now shutdown the laptop....turn off and unplug the modem for about two minutes....turn it back on....once the modem is completely on (usually siginified by the lights stabalizing)...turn your laptop back on...once the laptop is on...do you have connectivity? if yes...or no...do start > run > cmd > ipconfig /all and post the results

[disturbd17]

We've got a dell dimension 4600 connected with a netgear mr814v2 router and an actiontec ed800t dsl modem. My laptop is a sony vaio pcg-frv25 and has a netgear ma401 wifi card.
With the ethernet plugged in, I still get no connection and here are the results:
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Daniel J Reohr>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : VALUED-B8CC434B
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 08-00-46-A7-2B-1B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.72.150
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Daniel J Reohr>

[dsenette]

is that AFTER turning off...then turning back on the modem?

[disturbd17]

I did exactly as you said to do.

[dsenette]

start > run > cmd> ipconfig /release
then
start > run > cmd > ipconfig /renew
then
start > run > cmd > ipconfig /all

post the results

[disturbd17]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Daniel J Reohr>ipconfig/release

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Daniel J Reohr>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : unable to con
tact your DHCP server. Request has timed out.

C:\Documents and Settings\Daniel J Reohr>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : VALUED-B8CC434B
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 08-00-46-A7-2B-1B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.72.150
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Daniel J Reohr>

[dsenette]

and this is while plugged directly into the modem correct?

[disturbd17]

Yes it is.

[dsenette]

do the last steps that i gave you again...but this time with the desktop connected directly to the modem

[disturbd17]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kim>ipconfig/release

Windows IP Configuration

IP Address for adapter Local Area Connection has already been released.

C:\Documents and Settings\Kim>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : Access is den
ied.


C:\Documents and Settings\Kim>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DBLJ7H51
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-11-11-19-1C-93
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Wednesday, June 07, 2006 12:26:49 PM

Lease Expires . . . . . . . . . . : Saturday, June 10, 2006 12:26:49 PM

C:\Documents and Settings\Kim>

[dsenette]

hmm....looks like the laptop is not getting a dhcp address from the modem..why i don't know

on the laptop do start > run >services.msc
look for dhcp client and double click it....does it say that it's started or stopped? is it set to automatic or manual startup?

[disturbd17]

Started and automatic

[dsenette]

on the laptop...while it's plugged into the modem

right click my network places > properties > right click on the LAN connection > properties > highlight tcp/ip > properties > now click the button that says "use this ip address" and fill in the boxes with the following info

IP Address. . . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

then put the following in the section for the dns server

DNS Servers . . . . . . . . . . . : 192.168.0.1


can you connect to the internet now?

[disturbd17]

No I can't