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computer locking up


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#1
dakotapicker

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Hello
We have a Dell 700, 4 years old. It is starting to lock up and it can be going into email or CNNor etc.We have to reboot. We did not have this problem with other providers, and this one is really fast, maybe too fast for our computer. I put CCleaner and that didn't help much.
A real Pain
Paul
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#2
wannabe1

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Hi dakotapicker...

Did this start happening right after you changed providers or show up kinda gradually? Does the problem accur if you use a different browser such as Firefox or is it limited to Internet Explorer?

When was the last time you ran System Tools (Disk Cleanup, Scandisk, Disk Defragmenter) on the machine?

wannabe1
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#3
dakotapicker

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I use Netscape 7.1,
I also use Norton Systemsworks. It goes through a clean-up weekly.
CCleaner used daily
It started slowly and now it can lock up in email or CNN or any other place.
700 Dell Dimension 4 years old. 8 free gigs empty.
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#4
wannabe1

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Please download and run HiJackThis. Save a log and attach it to your next reply for me...this will help me get some idea of what's running on the machine.
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#5
dakotapicker

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Hi
I tried to download HiJackthis, and I got an error.
Plan B?
Paul
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#6
wannabe1

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What was the error?
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#7
dakotapicker

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I have it now and have the log. I don't know how to attach it to this site. It is in Word now.
Yup I am not a computer wiz.
Paul
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#8
wannabe1

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Copy/Paste it to your next post and I'll attach it for you.
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#9
dakotapicker

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The cut/paste don't seem to be hilighted, BUT it would let me do an attachment. I need an email address to send it to .
Sorry for all the problems
e-mail address removed
Paul from SD
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#10
dakotapicker

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Hi
Did you get the email with the Hijack attachment?
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#11
wannabe1

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No, I'm sorry...I didn't. Would you please resend it? I think I inadvertantly unsubscribed to the topic, too. :whistling:
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#12
dakotapicker

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I sent the report two times yesterday to the email addres you sent me. Did you get the report?
Paul
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#13
wannabe1

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I am not receiving the reports. Are you zipping it first and then attaching it?
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#14
dakotapicker

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No
I just attach to your email.
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#15
wannabe1

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That's probably the problem. Do you have a zip program like WinZip? If not, there is a link in my signature (bottom of each post) for FreeZip. Download and install that, then zip the report and attach it either here or to an e-mail.
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