[dudeinthemood]

hi.having a hard time with sbc self support tool not wanting to down load on the computer. I get this line at the end of the installation process.

AUTOIT ERROR

line 17: run,"\\bin\motive browser.exe"-appkey=sbc-url=file://c:/program files/sbc self support tool/vendors/content/template/driven-dev/mat.htm,c:\\windows\\temp,hide

this is after downloading the file and running the installation process.

sbc tells me it is a registry problem. have run addaware, spybot, registry mecanic and defraged the ol computer.


conspiracy theory is that i have a worm or virus cause every time i have typed out a long e-mail and such, I loose internet connection and have to reboot. sbc self support tool allows to reconnect without rebooting. now the support tool doesn't want to work and doesn't want to load onto my computer. thank you for your time. I have hijack if it helps you. later gater.

[Advertisements]

Why do you want to run this tool for it does not do much.
If you think you have a virus then go to the link in my sig and run the online scan
Cheers
Peterm

[peterm]

Why do you want to run this tool for it does not do much.
If you think you have a virus then go to the link in my sig and run the online scan
Cheers
Peterm

[dudeinthemood]

Why do you want to run this tool for it does not do much.
If you think you have a virus then go to the link in my sig and run the online scan
Cheers
Peterm

thanks. I run avg every week but the problem seems to be elsewhere. I would like the tool back so I don't have to restart the computer every time internet connection is lost. the other problem is that nothing is wrong with the internet connection so somehow my connection is being blocked. its like a bad joke someone is playing with my connection. it drives my step-dad mad.

so with sbc's dsl if the browser can't find the server then without the tool you must restart the computer. I use ad-aware but only use the defalt function. avg but only in default. thank you for your time.

[Retired Tech]

Right click the connection, click properties, look for a disconnect if idle setting

This will rebuild the registry and also replace missing or corrupt system files

Boot the PC and keep tapping F8 right after the beep until you get options, select command prompt only, give it a minute to arrive at the prompt with a flashing cursor then type scanreg.exe /fix then press enter, it will run through a few screens then say registry repaired. Press enter then press ctrl + alt + delete keys together to reboot.

When Windows has loaded, click start, all programmes, accessories, system tools, system information, tools then run system file checker and replace any files it asks for from the 98SE CD then reboot.

When it has loaded to the desktop, click start, programmes accessories, system tools to run disc clean up, then run disc defragmenter from system tools

This part is optional

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[dudeinthemood]

thanks. i didn't need to put in the 98se disk to fix any files. though i had to run the disk defrag in safe mode and found that i had a driver error. I don't understand that because I defrag'd last week and fixed the same drive error. so my computer is optimized and i shall now wait to see how the connection works out. I checked the internet connection options and found it set at KEEP SMART ALIVE. thanks you for your time.