line 17: run,"\\bin\motive browser.exe"-appkey=sbc-url=file://c:/program files/sbc self support tool/vendors/content/template/driven-dev/mat.htm,c:\\windows\\temp,hide
this is after downloading the file and running the installation process.
sbc tells me it is a registry problem. have run addaware, spybot, registry mecanic and defraged the ol computer.
conspiracy theory is that i have a worm or virus cause every time i have typed out a long e-mail and such, I loose internet connection and have to reboot. sbc self support tool allows to reconnect without rebooting. now the support tool doesn't want to work and doesn't want to load onto my computer. thank you for your time. I have hijack if it helps you. later gater.