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XP Pro Startup error message


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#1
marsheljr

marsheljr

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This is for my daughter, she has XP Pro on her desktop, about 2 or 3 years old. Yesterday when she tried to start XP, a message came up saying she had a counterfeit copy and would have to pay $199 to get it authenticated. She has broadband. Is this a scam?? What can she do?
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#2
Kenny94

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Run this at: http://go.microsoft....k/?linkid=52012
Press Copy to clipboard and post the results here. This will tell us exactly what's up with your copy. And then we can go from there.
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#3
marsheljr

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Thank you, will let you know what I find
Marshel560
addendum
Ran program on MY COMPUTER, works fine. Problem is that she is in Alabama, not here in VA!
I tried program after a MS-DOS boot on my computer, won't run in DOS mode. Since her computer will not boot, what is the procedure for running the diagnostic??
Will be there on Tuesday night, so can try any suggestions then. I am really appreciative of your help, both now and previously with my computer.
I have a copy of the diagnostic to take down. She has a laptop, so I can access the net down there. Thank you again

Edited by marsheljr, 09 June 2006 - 05:54 AM.

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#4
marsheljr

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This seems to be a programn called Windows Genuine Advantage Notification, installed automatically as an UPGRADE. Cannot be uninstalled, only way to remove is through System Restore set to a date prior to the installation. Purpose is to find +on[-Genuine " XP use. Problem is that my daughter's copy wasinstalled at the time she upgraded her computer and she has the OEM disk.
This info came from Rob Pegoraro (rob@twp.com) computer writer for the Washington Post, around June 8,
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