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The Point of No Return


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#1
kdfrawg

kdfrawg

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You folks have been able to help me twice. I think you're just wonderful. However, there's a bit of a quirk in the rules here. I did some research on my problem today, then posted a Hijack log in the appropriate place. The window I was researching in was still up, so I kept looking and I found something that I thought might help. So I added a post to my original. After I did that, I saw that you shouldn't do that.

At that point, you may as well give up if you're the one having the problem. You're never going to get an answer. Your original post now has a reply and that means that none of the super-geeks will look at it. There is no way to delete that because you have disabled that function. You can't post again because that's against the rules, too. In essence, it is the kiss of death as far as getting help here is concerned.

So, in an additional seven hours of working at it, I fixed the problem. It's not elegant and I'm sure I left too many pieces lying around. But at least I have control of my computer back.

It would be handy if you folks would figure out a way around this problem. The easiest would be to allow users to delete their own posts. I'm a forum manager and know that you can do that with the software you're using, because I use Invision on one of the forums I run. It sure would have beat fumbling around all day trying to find answers, and I'll bet I'm not the only one that ever fell into this trap.

Thanks
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#2
wannabe1

wannabe1

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Hi kdfrawg...

Sorry for the confusion, however, when you need to add some bit to a post like that...use the "Edit" feature and the topic will not show a reply. You are always welcome to PM a Mod or Admin staff member...we are always happy to help with issues of this sort.

As a Forum Manager yourself, I'm sure you can appreciate why we have the rules we have. Duplicate posts can lead to our Staff wasting their time researching a topic that has been resolved elsewhere. Or worse yet, end up with two techs working against each other with one very confused member in the middle of it all.

In the Malware Forum, it's important that you be helped by only one specialist and you'll notice that every topic is one on one. This is also by design and reduces a lot of confusion...some of these problems get pretty involved. Most of the experts work from oldest post to newest and look for posts with no replies to help with.

Sometimes it's just a matter of knowing the tricks, and unfortunately, that comes with experience...many of the people we help are pretty new to all this and the less they have to worry about, the better.

If you'd like to continue with the topic you have in malware, give me a link and I'll see if I can get the added reply taken care of.

Update: I merged your posts so the topic no longer shows a reply. While there I noted that you posted at 11:04 AM today...I doubt if any of the specialists have even had a chance to look at it yet. That is a very busy forum...it can sometimes take a day or two before an expert will pick up your topic. Be patient. Our malware team is about the best on the net, it will be worth the wait.

wannabe1
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#3
kdfrawg

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No thanks, wannabe1, I have it under control. I'm sure that I didn't do it as well as it can be done (I'm sure I left some pieces laying around) but I'm back up and running. The next person on the list probably is not. So go on to the next one and I'll catch you next time something like this comes up.

Thanks.
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#4
admin

admin

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It's also not as dire as you portray. Many topics that have been bumped, or added to get replies. One reason is because we have a great staff, and also because we have a modification to the forum that allows us to view posts that haven't been replied to, even if there are replies from the topic starter. In the forum view, click on Forum options and then List unreplied to threads to see how it works. :whistling:

Finally, if its been three days, and you haven't received a reply, there's always the waiting room forum.

We don't like to miss anyone either.
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