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windows not recognizing any programs or files


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#1
nelson58380

nelson58380

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Was installing Norton Internet Security 2006 and Norton SystemWorks when my computer froze. I restarted it and now windows does not recognize any of my programs or files. It seems like everything is gone except for internet explorer. My desktop loads but i can't click on or open anything. need help fixing, not sure if or how to boot up in safe mode.

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#2
wannabe1

wannabe1

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Hi nelson58380...

Will the Registry Editor open? Click Start, then Run, type regedit.exe and click "Ok".

If Registry Editor opens, in the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows NT, then CurrentVersion, and click on Winlogon.

In the right pane, scroll down to Shell. Is the value (under the Data column) explorer.exe?

wannabe1
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