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card reader, mp player, ext hd not working-


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#1
gefillmore

gefillmore

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I'm not sure if this is a registry problem or hardware problem-

my son used a jump drive on my desktop earlier this week-

he said one of the usb ports wasn't working-

then yesterday I tried my mp3 player, it displayed on the desktop what was on it, then it quit-

tried my compactflash card reader; it would not work-

my ext hd is not showing up on explorer-

under device manager I'm reading:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"-

I've got a printer, mouse, ups working out of usb-

tried the cf reader and ext hd out of these usbs and they do not work-

tried to clean registry with regscrubxp (using xp)-

still same thing-

any ideas, please-

thanks
george
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#2
gerryf

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start > run
devmgmt.msc
<enter>

Right click each usb device, choose uninstall, then reboot...windows will redetect the usb controller and reinstall
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#3
gefillmore

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went into device manager and tried that and getting same code 19-

will try it exactly your way friday when I get back home to my desktop-

thanks much-

george
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#4
gerryf

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Microsoft recommends this procedure

"On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration. "
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