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#1
Leehaa

Leehaa

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My managers gone away and a client has just called to say that they can't print.

They added a new printer last week - simply by pulling the old one's network cable out of the old port and putting the new one into the same port.

I think the IP addresses are static there. (I don't cover the client so am not familiar with their set-up)

I only have access to their server itself.

Any ideas on how I can get the new printer seen by the server?

HELP!!!

Leah
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#2
dsenette

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if this is a network capable printer (one with a network card built in)...then it's probably assigned itself an ip address (either automatically by it's own config file or via dhcp)...hopefully it got the ip via dhcp...they either need to set it up with a static ip (the same as the other printer would work)and then install it on the print server...or they need to find it and install it on the print server with the dynamic ip (not suggested)....they should be able to find information in the manual of the printer for setting it up with a static ip (or at least for finding it's current ip)....
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#3
Leehaa

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if this is a network capable printer (one with a network card built in)...then it's probably assigned itself an ip address (either automatically by it's own config file or via dhcp)...hopefully it got the ip via dhcp...they either need to set it up with a static ip (the same as the other printer would work)and then install it on the print server...or they need to find it and install it on the print server with the dynamic ip (not suggested)....they should be able to find information in the manual of the printer for setting it up with a static ip (or at least for finding it's current ip)....



Thank you.

In the end, I got the user to insert the network card from the printer that had gone wrong into the "new" printer. As it happens it was fine and they can now pick up the printer that way...I'll get my manager to configure the rest when he gets back as he is the only one who has correct access rights.

Leah
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