[89Camry4WD]

We have had an AMD Duron Processor with 995MHz, and 512MB of RAM for almost five years, and recently both of the rear USB ports have stopped working. We had not installed any new upgrades, programs, etc prior to the USB quitting. When I look in the device manager it says everything is working properly, and i have reinstalled the drivers a couple times, every time saying it was installed sucessfully, and yet when I plug in an MP3 player that worked with the computer before, the computer does not show any signs of knowing it is plugged in. My brothers also have MP3 players, could they have damaged anything unplugging them without going to the "safely remove hardware" thing or is it unrelated. Please help as we have no front USB ports, so we currently have to do without using any USB devices.

Thanks

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disconnect all usb devices

start > run
devmgmt.msc
<enter>

scroll down to Universal Serial Bus Controllers, expand the selection, right click each device and choose uninstall

Reboot.

Let windows start up as normal and it will redetect the usb controllers. It will take a little bit of time. Wait until it is done and then plug in a device

[gerryf]

disconnect all usb devices

start > run
devmgmt.msc
<enter>

scroll down to Universal Serial Bus Controllers, expand the selection, right click each device and choose uninstall

Reboot.

Let windows start up as normal and it will redetect the usb controllers. It will take a little bit of time. Wait until it is done and then plug in a device

[89Camry4WD]

Hey, thanks for the reply but i already tried uninstalling, then shutting down and turning the computer back on, the computer then detected and installed everything on it's own, but the usb ports still do not work. Any more ideas would be appreciated.

[89Camry4WD]

Quick thought, could our Logitech Webcam have any part in this?

[gerryf]

http://www.geekstogo...tion=show&id=13

Download Everst from above, and save a report, then ATTACH that report to the next post

[89Camry4WD]

I hope this is what you wanted me to do.
 Report.txt   204.67KB   202 downloads

Edited by 89Camry4WD, 19 June 2006 - 07:16 PM.

[gerryf]

try this

start > run
cmd
<enter>
set devmgr_show_nonpresent_devices=1
cd \windows\System32 (note space)
start devmgmt.msc

go to VIEW > Show Hidden devices

Now expand USB devices

anything grey there?

Expand each category and right click and choose UNINSTALL on anything grey

[89Camry4WD]

There were a few grey ones, so i uninstalled them and rebooted but the usb ports still don't work.

[gerryf]

well,, it is possible that the usb ports have simply died--especially on an older system

Do you have a windows xp cd? If it were me, I would install a temp parrallel OS and see if they work there.

Also, start > run
regedit
<enter>

navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB

also check
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR

A lot of keys there? Do these ports work with anything at all, or just not mp3 players?

[89Camry4WD]

They don't work with anything. What do you mean by "alot of keys there"? I will look to see if we have the CD.

Edited by 89Camry4WD, 21 June 2006 - 07:30 PM.

[gerryf]

subfolders

[89Camry4WD]

There are quite a few of them

[gerryf]

well, we can try this

right click each folder and choose EXPORT

save them to the desktop then zip them up and attach--I will take a look at them

[89Camry4WD]

oops

Attached Files

•  a.zip   3.18KB   79 downloads

Edited by 89Camry4WD, 21 June 2006 - 07:45 PM.

[gerryf]

ZIP them into a compressed folder

right click > send to compressed folder