I had requested the replacement earlier of the pads however the depot said they were on back order and did not arrive until the day before my System Guard Warranty ($400 +) that covered droppage, everthing on the computer ran out.
The computer had been in this shop twice before, once for the lcd screen replacement and at the same time keyboard replacement and the second time before this for the scroll wheel on the mouse replacement.
They changed the mouse pads and brought the notebook from their back work area and had me try it out and the pads worked fine. I then asked for a receipt of the work done and as in the past it was like pulling teeth from a chicken, but I finally got the work order. (the notebook was not booted in front of me)
I should say also that the tech checked the PC slot pins,or whatever they are called as I had difficulties a couple of days before getting the PC card to recognize my hardware. He visually checked the slot and connectors and blew it with the air duster. He said all looked OK, that perhaps I did not have the PC card seated properly.
He commented on how clean my notebook was as he had blown out all areas and I told him that I do that regularly weekly and have done so from when it was purchased. He also commented on the excellent condition of the notebook, commenting on how some screens and keyboards are very dirty.
I explained that my notebook is my bread and butter as I am an accountant and so it is a huge investment for me and I treat it well.
I brought the notebook home and went in for some minor surgery after May 23rd and was not well enough to use the computer til last week when I took it to my software tech to remove Norton Systemworks Cleanly as I never trust myself to get rid of that program properly. (May 24 was the expiry of my warranty).
When my software tech was booting to remove Norton is when he noticed that I had no BIOS password which my management requires for all of us to have. This tech has worked on my notebook for all of my more complicated software applications and ghosting for me and so he knew that I had a BIOS password from the beginning.
My software tech tried to put back the password and it would not accept one. He phoned the Toshiba Depot and they spoke to both he and myself and said something must have happened to the notebook, moisture etc after I brought it home.
I said nothing had happended out of the ordinary and the Toshiba tech said the main board chip must be gone and that he charges $75/ hr and the board could be $250 - $500.
I told him the BIOS password worked all the way up to an hr before I brought it to the Depot.
He said it was a coincidence.
My software tech works on PC's and not notebooks and thought that a "jumper" may have been disabled, whatever a jumper is and the Toshiba tech said there is no jumper and he said he did not touch the main board.
Is there a special way to set the Password?
I was wondering if my software tech may have been doing it as if it was a PC? and that notebooks maybe different; or Toshiba maybe different???
I set the password up originally myself when I bought it 3 years ago over the phone with the Toshiba Support tech walking me through the steps and it has been fine til now.
It simply won't remain after the software tech of mine tries to set it.
The Toshiba Tech said to update the BIOS to the software tech and referred us to the Toshiba Support site. There never has been a BIOS update for this model.
So I am really in a confused state and very angry with Toshiba who says it is a coincidence and tells me that it is likely the main board and the cost to replace it.
The Depot is a smaller outlet and contracts out to various notebook manufacturers.
I would really appreciate comments, or even instructions on how to try to set the password myself again.
It seems that I will have no recourse with Toshiba at this point???
Again I really hope there are members out there who could help, thankyou.