However, I have read a few curt and unappreciative comments on the G2G website that deserve no response (at least in my opinion). As an engineering troubleshooter, 24/7, I can promise you that I would not respond to some of the complaints I've read, paid for or not.
All who access the G2G website for help need to keep in mind several important facts.
1. You and I are provided FREE assistance. No charge folks.
2. Each and every G2G staff member has a personal life (beyond fixing our problems), just like you and me. Mate, kids, soccer coach, baseball coach, work, scuba diving, hacking, hiking, travelling, fishing, and on and on. We each need time for our own lives. Do not suppose that signing up for the G2G staff obviates ones personal life. I am willing to bet that most of us, me included, do not give any more personal time to this website than what each of us require to fulfill a personal need.
3. Understand the meaning of the word "Triage". If you do not, look it up. Don't be lazy, as some may have been by not following the G2G recommendations for Malware removal recommendations at "Start Here" prior to entering an HJT log (assuming you did). I have completed G2G's recommendations in the past and found my problems resolved, w/o tieing up a G2G Staff members time other than to review my log.
4. In any war, and the G2G staff are fighting one (yours & mine), there are only so many MD's on the front line. Each does what they can in the time available to save the majority of lives (in our case our computers, our link to the WWW). You will be treated as soon as possible based on your need and available resources, which are limited.
That's it folks. Give thanks for the help you receive and remain patient. You WILL receive help. Don't be a drama queen if you don't hear from G2G instantaneously.
It is not my intention to sound negative on this topic, but there is a limit. Sorry, only to the G2G folks, if I seem strong on this. I, for one and among many others, truly appreciate each and every one of you.