[KimScoop13]

I'm using Windows XP Pro (SP 2) and when I try to get to the User Accounts, it won't let me open it.

I've tried going the customary way (Control Panel, User Accounts, single click), I've also tried to double click as well as Right Click, Open. Nothing happens, no matter which way I try. I get an hourglass for maybe 2 seconds and then nothing else.

I've searched the forum, but I don't see anything that applies to this situation. I don't have a clue where to go from here, as I can access User Accounts on all the other computers in the office via this method. This particular machine was being used by someone no longer with the company and I suspect he may have changed a setting somewhere that I just can't find.

Thanks in advance!

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have you tried logging in as the administrator of the cmputer? are these computers networked? (workgroup or domain?)

[dsenette]

have you tried logging in as the administrator of the cmputer? are these computers networked? (workgroup or domain?)

[KimScoop13]

Under the user name that shows up, it indicates that it is the Adminstrator account.

They are all on a workgroup.

[dsenette]

restart the computer...and when you get to the screen where you can select your user account...press ctrl alt del (maybe twice)...a classic login screen should come up...type administrator for the username and then whatever the TRUE administrator password is (it may be blank)...try the user settings again

[KimScoop13]

Sorry it took me so long to do this.

OK, I shut down the machine completely, then turned it back on. When I do CTRL-ALT-DEL it says the adminstrator name is "Bob" (which isn't correct) and it will log in with no password. When it logs in, it immediately thinks it is "Chief" (the name that shows up if the comp goes to standby) and it still won't let me access the User Accounts.

[dsenette]

when you pressed ctrl alt del did a window pop up asking for a user name and logon? or was there just the normal screen where you could pick from the icons?

[KimScoop13]

Dsenette--yes, I got the 'classic' log on box, not the Windows screen. It had 'Bob' already in the User Name line and password line was blank. No other combinations of user names/passwords would work.


I never thought about starting in safe mode--I will try that as well, thanks!

[KimScoop13]

OK. I tried going in via safe mode. It DID give me a choice of 2 different user accounts: "Administrator" and "Bucky". I chose Administrator and it finished booting. I then tried to access the User Accounts but it still does nothing when you click it (single click, double click, right click-open).

[gerryf]

what happens if you type

start > run
nusrmgr.cpl
<enter>

[KimScoop13]

Nothing at all happens when I type that.

Leaving for the weekend--will check back on Monday.

Thanks for the help so far!

[gerryf]

please see if that file is present

c:\windows\system32