[Wayfr]

Hello everyone,

The problem on my son's PC is this...he can open up Windows and get access to one of the users, but when
the page populates, there is no Start button or his launch icons present. It appears that files are missing?
Any help on this matter would be greatly appreciated. He has Windows XP pro running. Thanks.

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Try this..

Once the PC has started up, and you are in windows, press CTRL+SHIFT+ESC to bring up task manager. From there, File>New Task(run) and type explorer.exe and press enter. Does that restore any functionality?

[kunwon1]

Try this..

Once the PC has started up, and you are in windows, press CTRL+SHIFT+ESC to bring up task manager. From there, File>New Task(run) and type explorer.exe and press enter. Does that restore any functionality?

[Wayfr]

Ok ,I tried that and there is no response...nothing...nada.

[Retired Tech]

Try ctrl + alt + delete keys together

[Wayfr]

Oh, by the way, when I minimize his page to the bar, it disappears and I can no longer retrieve it to bring the page back up.

[Wayfr]

Hello Keith, I did try the three finger salute. I can't seem to bring the task manager up.

[wannabe1]

Do you experience this same issue in Safe Mode under the Administrator account?

[Wayfr]

Hello Wannabe1, I went into save mode, it was painfully slow, and also
responded the same negative way.

[Wayfr]

FYI, I rolled the cursor over the task bar and where the launch icons were before the cursor highlighted a dot which identified the application.When I tried to open Mozilla it said that the application failed to start because of incorrect configuration.

[Retired Tech]

How long has it done this?

[Wayfr]

Keith, he says the problem started today after uninstalling a couple of programs.

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to see a description of the Safe Mode Boot Options in Windows XPthe article in the Microsoft Knowledge Base: 315222

[Wayfr]

Keith, It was successful!!! We both thank you for your sound advice and guidance in this matter. Cheers!!!

[Retired Tech]

Thank You for letting me know