[brendan780]

page cant be displayed - cannot find server or DNS error


this only really happens when i go to certain sites.. for example: it will work on ebay but if i want to bid or ask a seller a question.. this pops up. this happens in other places too. i don't know what to do. someone said scan with hijackthis so i did but i don't know what to do after that. heres what i got when i scanned with hijackthis...... now what do i do? thanks




Logfile of HijackThis v1.99.1
Scan saved at 12:00:18 AM, on 6/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\AIM\aim.exe
C:\PROGRA~1\COMMON~1\AOL\114801~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\114801~1\EE\AOLServiceHost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\WINDOWS\system32\rsvp.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimt.../aimtoolbar.jsp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aimtoday.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimt.../aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IEByteRange - {722D2939-A14A-41A9-9EAC-AB8F4E295819} - (no file)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1148017673\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [Tray Temperature] C:\DOCUME~1\Owner\LOCALS~1\Temp\MiniBug.exe 1
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{66380958-E23F-4B61-98BE-DD6313C960EE}: NameServer = 205.188.146.145
O20 - AppInit_DLLs: pushow37.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

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Try clearing the Cookies, Files, and History in you browser.

In IE Tools> Internet Options
In FireFox Tools> Options> Clear All

[acklan]

Try clearing the Cookies, Files, and History in you browser.

In IE Tools> Internet Options
In FireFox Tools> Options> Clear All

[brendan780]

Try clearing the Cookies, Files, and History in you browser.

In IE Tools> Internet Options
In FireFox Tools> Options> Clear All

i tried that and it still does'nt work

[Mile Runner]

i whould have normally notified a mod to have moved this thread so your log could have been looked at in the malware forum, but now that acklan has responded to it, and you responded to it, and me responding to it now it already has 4 replies on the topic it will most likely be overlooked in the malware forum. I am not sure if you suspect it is malware, or whether there was some other reason you posted a HJT Log. if you do indeed suspect malware Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .
That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.
If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

[acklan]

What type of connection do you have? DSL, Cable, ISDN, dialup,..? Are you using a router?

Miles Runner if you feel it is worth moving to the HJT forum a moderator can jail the last 4 relpies and move the topic. The only reason I posted to it was the staff had not moved it in over 8 hours and 30 minutes. Sorry if I stepped on toes.

Edited by acklan, 16 June 2006 - 08:04 PM.

[Mile Runner]

no its fine dude, i just wasent sure why the user posted the log unasked.

[brendan780]

What type of connection do you have? DSL, Cable, ISDN, dialup,..? Are you using a router?

Miles Runner if you feel it is worth moving to the HJT forum a moderator can jail the last 4 relpies and move the topic. The only reason I posted to it was the staff had not moved it in over 8 hours and 30 minutes. Sorry if I stepped on toes.

no router. im using dial-up.

[computerwiz12890]

Give this a try:

Download and install Tune Up 2006 Trial

Click on Clean up & Repair. Run TuneUp DiskCleaner. Delete all junk files. Afterwords, return to the Main Screen.

Click on Clean up & Repair. Run TuneUp RegistryCleaner. Fix all errors. Afterwords, return to the Main Screen.

Click on Optimize & Improve. Run TuneUp RegistryDefrag, which will take a few minutes and need a reboot.

After the reboot, start Tune Up again. Click on Optimize & Improve then click on TuneUp System Optimizer. Now click on Accelerate downloads and Internet surfing to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, start Tune Up again. Click on Optimize & Improve then click on TuneUp System Optimizer. In the menu to the left called "Wizards", choose System Advisor. Note some of the advice it tells you.


If that doesn't work, who's your Internet Service Provider?

[brendan780]

Give this a try:

Download and install Tune Up 2006 Trial

Click on Clean up & Repair. Run TuneUp DiskCleaner. Delete all junk files. Afterwords, return to the Main Screen.

Click on Clean up & Repair. Run TuneUp RegistryCleaner. Fix all errors. Afterwords, return to the Main Screen.

Click on Optimize & Improve. Run TuneUp RegistryDefrag, which will take a few minutes and need a reboot.

After the reboot, start Tune Up again. Click on Optimize & Improve then click on TuneUp System Optimizer. Now click on Accelerate downloads and Internet surfing to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, start Tune Up again. Click on Optimize & Improve then click on TuneUp System Optimizer. In the menu to the left called "Wizards", choose System Advisor. Note some of the advice it tells you.


If that doesn't work, who's your Internet Service Provider?

ok i followed all of your instructions and wow im definetely surfing so much faster now thank you for that. but, im still getting the "Cannot find server or DNS Error Internet Explorer" in some places. and these sites are working for other people. my ISP is AOL. maybe i should talk to them about it? thanks

[computerwiz12890]

Not yet, this may be solved by doing a DNS flush.

Go to Start > Run and type command in the space provided. Press enter.

Type ipconfig /flushdns and press enter. (notice the space between ipconfig and /flushdns)

Now type exit and press enter. See if the problem still exists.

Edited by computerwiz12890, 17 June 2006 - 12:00 AM.

[brendan780]

Not yet, this may be solved by doing a DNS flush.

Go to Start > Run and type command in the space provided. Press enter.

Type ipconfig /flushdns and press enter. (notice the space between ipconfig and /flushdns)

Now type exit and press enter. See if the problem still exists.

successfully flushed. but it didn't fix it

[acklan]

Aer you running Spybot or SpywareGuard? They block certain sites. While AOL should not be on the list it may have be added. Also check the Site list in the Priavcy tab in Internet Options in IE, and see if the sites are blocked there.

[brendan780]

Aer you running Spybot or SpywareGuard? They block certain sites. While AOL should not be on the list it may have be added. Also check the Site list in the Priavcy tab in Internet Options in IE, and see if the sites are blocked there.

im not running spybot or spywareguard. i checked out the privacy tab and there are no sites blocked

[computerwiz12890]

After carefully going back through your HijackThis log, I do see an infection. However, I'm not sure how bad it is or if it is the cause of your problem.

Please follow all the directions found here. After you get to step 5, if your problem is not resolved, do a scan with HijackThis and then save a log. Take the log and ATTACH IT (do not post) to your next post here. In order to attach it, you will either need to change the .log extension to .txt, or you will have to put the log into a compressed (zipped) folder.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

If I see that the infection is still there, I will redirect you to the malware forum so you can get properly cleaned by a malware expert. If it is gone, we will continue troubleshooting.

[brendan780]

heres the log. btw, sorry for posting the log here first unasked. i know nothing about this stuff  hijackthis....txt   6.78KB   214 downloads