[juls]

My mouse has gone mad!!!, i boot up my pc which is okay for approx 10 minutes then the mouse will start jumping from one side of the screen to the other then the pc will reboot, I have Norton internet security running so i dont think it is a virus but not 100% sure as i cannot run Norton systemworks as the pc reboots before it finishes, can you help?

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Welcome Juls!
is that short for julie or julia? lol

anyway don't you hate when your mouse comes to life and just takes over! First thing i would suggest is to make sure that your mouse is clean. If you have one of those roller ball inside then turn the covering at the bottom and take it out and clean it.

If that doesn't fix the problem them maybe it is a virus of some sort. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto

[ditto]

Welcome Juls!
is that short for julie or julia? lol

anyway don't you hate when your mouse comes to life and just takes over! First thing i would suggest is to make sure that your mouse is clean. If you have one of those roller ball inside then turn the covering at the bottom and take it out and clean it.

If that doesn't fix the problem them maybe it is a virus of some sort. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto

[juls]

I cleaned the mouse just to make double sure, but it was clean inside as it is not that old, so i have used the Hijack.
Logfile of HijackThis v1.97.7
Scan saved at 21:59:54, on 30/04/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ROXIO\GOBACK\GBPOLL.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\CCPXYSVC.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\PROGRAM FILES\ELABORATE BYTES\CLONECD\CLONECDTRAY.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\ISTSVC\ISTSVC.EXE
C:\PROGRAM FILES\BARGAIN BUDDY\BIN\BARGAINS.EXE
C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\UPDMGR\UPDMGR.EXE
C:\PROGRAM FILES\TISCALI\TKONNECT\TKONNECT.EXE
C:\PROGRAM FILES\REAL\REALJUKEBOX\TSYSTRAY.EXE
C:\WINDOWS\WINLOGON.EXE
C:\WINDOWS\L1U156KG7T.EXE
C:\PROGRAM FILES\ROXIO\GOBACK\GBTRAY.EXE
C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 99\DMHKEY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\LOTUS\SMARTCTR\SMARTCTR.EXE
C:\LOTUS\SMARTCTR\SUITEST.EXE
C:\LOTUS\ORGANIZE\EASYCLIP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\MSOFFICE\OFFICE\MSOFFICE.EXE
C:\PROGRAM FILES\PRECISIONTIME\PRECISIONTIME.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://in.webcounter.cc/---/?bzbjr (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://riviera.cc (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://riviera.cc (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://in.webcounter.cc/-/?bzbjr (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://riviera.cc (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://riviera.cc (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://1-se.com/srchasst.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://riviera.cc (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://1-se.com/home.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://riviera.cc (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Tiscali
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?p=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.tiscali.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://riviera.cc (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?bzbjr (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://searchbar.fin...iteyouneed.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://1-se.com/srchasst.html (obfuscated)
R3 - URLSearchHook: (no name) - - (no file)
R3 - URLSearchHook: (no name) - _{4FC95EDD-4796-4966-9049-29649C80111D} - (no file)
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\BI.DLL
O2 - BHO: (no name) - {23BC1CCF-4BE7-497F-B154-6ADA68425FBB} - C:\WINDOWS\SYSTEM\EXPEXT.DLL
O2 - BHO: (no name) - {18B79968-1A76-4953-9EBB-B651407F8998} - C:\WINDOWS\SYSTEM\WINDEC32.DLL
O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\NEM214.DLL
O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\WSEM217.DLL
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NavErrRedir Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O3 - Toolbar: I-Lookup.com Bar - {6EF3AE25-5A7D-40C2-9B44-9ED0068621C0} - C:\WINDOWS\SYSTEM\WINDEC32.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-C8EF-F36FA787AD2D} - C:\PROGRA~1\POWERS~2\TOOLBAR\PWRSCLQZ.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Explkw] C:\WINDOWS\SYSTEM\expup.exe
O4 - HKLM\..\Run: [Bargains] C:\Program Files\Bargain Buddy\bin\bargains.exe
O4 - HKLM\..\Run: [BELT] C:\WINDOWS\BELT.exe
O4 - HKLM\..\Run: [sys] regedit -s sysdll.reg
O4 - HKLM\..\Run: [Soundmx] \soundmx.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [Windows Shell Library Loader] load shell32.dll /c /set
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [iamapp] c:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [GoBack Polling Service] C:\Program Files\Roxio\GoBack\GBPoll.exe
O4 - HKLM\..\RunServices: [CSINJECT.EXE] c:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [Nisum] c:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [ccPxySvc] c:\PROGRA~1\NORTON~2\CCPXYSVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [nisserv] c:\Program Files\Norton Internet Security\NISSERV.EXE
O4 - HKCU\..\Run: [tkonnect] C:\PROGRAM FILES\TISCALI\TKONNECT\TKONNECT.EXE updatemode
O4 - HKCU\..\Run: [RealJukeboxSystray] C:\PROGRAM FILES\REAL\REALJUKEBOX\TSYSTRAY.EXE
O4 - HKCU\..\Run: [winlogon] c:\windows\winlogon.exe
O4 - HKCU\..\Run: [ul8i860coa] C:\WINDOWS\L1U156KG7T.EXE
O4 - Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 99\DMHKEY.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINSM32.EXE
O4 - Startup: Lotus SmartCenter.lnk = C:\lotus\smartctr\smartctr.exe
O4 - Startup: Lotus SuiteStart.lnk = C:\lotus\smartctr\suitest.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus Organizer EasyClip.lnk = C:\lotus\organize\easyclip.exe
O4 - Startup: Microsoft Office Find Fast Indexer.lnk = C:\MSOffice\Office\FINDFAST.EXE
O4 - Startup: Microsoft Office Fast Start.lnk = C:\MSOffice\Office\FASTBOOT.EXE
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: Microsoft Office Shortcut Bar.lnk = C:\MSOffice\Office\MSOFFICE.EXE
O4 - Startup: RealDownload.lnk = C:\Program Files\Real\RealDownload\REALDOWNLOAD.EXE
O4 - Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O8 - Extra context menu item: Translate Page - res://C:\WINDOWS\GOOGLETOOLBAR_EN_2.0.95-DELEON.DLL/cmtrans.html
O8 - Extra context menu item: Web Search - C:\WINDOWS\ex.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Downloads (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/i...etup1.0.0.6.cab
O16 - DPF: load - http://download.payo...nstall/load.CAB
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...bio5_3_16_0.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7967.3738194444
O16 - DPF: {5F426A93-0821-47D2-A126-5A48A874B289} - http://212.145.159.1...Recomendada.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresear...ia/OTXMedia.dll
O16 - DPF: {30000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abet...29126/flash.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} - http://tools.ebayimg...ol_v1-0-3-0.cab
O16 - DPF: {A0F0D762-D1DE-43AF-B70E-D87864743EB3} (NSLiteUpdateCtrl Class) - http://217.145.76.16/nslite/nslite.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {C56CE781-A6FC-4706-8B32-6EB4622155DF} (MediaConnect Control) - http://plugin.euro-i...ia.com/mpv0.cab
O16 - DPF: {03C543A1-C090-418F-A1D0-FB96380D601D} (preload control) - http://www.thepaymen...ild/preload.cab
O16 - DPF: {FE1A240F-B247-4E06-A600-30E28F5AF3A0} (iiittt Class) - http://toolbar2.i-lo...r2/windec32.cab
O16 - DPF: {FC87A650-207D-4392-A6A1-82ADBC56FA64} (MultiDist) - http://xbs.mtree.com...MultiDistFC.CAB
O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://info.httpsgat.../dialer/cax.cab
O19 - User stylesheet: C:\WINDOWS\Web\tips.ini
O19 - User stylesheet: C:\WINDOWS\hh.htt (HKLM)

[ditto]

juls,

Your computer has a number of spyware programs that we need to remove. For more info on spyware see the Spyware Tools link in my signature.

Let's start with a couple of free programs:
CWShredder is the first to run. Here's why: If a CoolWebSearch variant is indeed running on your system, it may actually prevent you from running spyware scans. It is smart enough to detect efforts to detect it, and stop them. Download CWShredder to your desktop or other location. Close all browser windows, double click the CWShredder icon to run, then click the Fix -> button. When finished, reboot and run Spybot Search & Destroy.

Spybot Search & Destroy Download and install. Start Spybot S&D using the "Spybot-S&D (easy mode)" link from your Start menu . Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

When finished, Reboot your computer. Finally, reply to this post with a new HiJackThis log so we can look for any nasties that may have been missed.

CLICK HERE to download CWShredder
CLICK HERE to download Spybot S&D

[juls]

Hi, I have used the CWShredder, the Spybot downloaded fine, when it runs it gets to a certain point and freezes, i have tried it a couple of times, even when the pc is in safe mode but still the same, the description bar says Running bot-check (2943/5835: C2.lop)

[ditto]

ok, lets see a new HiJack This log