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#1
thedslguy

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This is a repost:

Hello

I am new to GTG and I really need some help. I have a laptop running Windows XP Home. My Norton AntiVirus (partof NIS) tells me I have a trojan. I've looked at several psots and followed the procedures but to no avail.

I've run Hijack this but I'm not sure about posting the log. I can't get into IE at all. It keeps showing me the message that ie cannot fine the file se.dll. then Norton comes in and tells me it removed that file.

Can anyone help me get started?

Thanks
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#2
thedslguy

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I ran Hijack this in safe mode and saved the log to a pen drive. I'll copy and paste it here.

Logfile of HijackThis v1.99.0
Scan saved at 1:24:17 PM, on 3/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Cleaning Tools\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\matt\LOCALS~1\Temp\se.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\matt\LOCALS~1\Temp\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://aup.lzio.com/...m101
O2 - BHO: (no name) - {06589C17-6578-4027-8D09-17BB7F2BEBC9} - C:\WINDOWS\system32\nfk.dll
O2 - BHO: (no name) - {4AF56B10-FBF5-FF72-D2EE-F50A040AA5BA} - C:\WINDOWS\System32\vtpxs.dll
O2 - BHO: (no name) - {8703BDB1-D779-DABF-3645-DB567D25F30D} - C:\WINDOWS\kxeme.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguar...ion/Install.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weat...Transporter.cab?
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150...tzip/RdxIE2.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1101098336885
O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - https://fastconnectk...flowActiveX.CAB
O18 - Filter: text/html - {D51CDA3E-25F5-4832-BBC9-3A951A98189F} - C:\WINDOWS\system32\nfk.dll
O18 - Filter: text/plain - {D51CDA3E-25F5-4832-BBC9-3A951A98189F} - C:\WINDOWS\system32\nfk.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe




Thanks in advance for any help anyone can offer
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#3
thedslguy

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Incidently, I've installed and run all the programs listed in the guide,, with the exception if Spybot S&D. I'd appreciate some information about this one. I've removed it several times because customers have complained that Ad Aware and Norton view it as a threat.
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#4
ScHwErV

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thedslguy

I have closed your first topic. Please stick to one topic to help us keep the forums clean.

You're using an old version of HijackThis.
  • Please download the latest version of HiJackThis from either Site 1 or Site 2
  • Copy it into its own folder, doubleclick HijackThis.exe, and hit "Do a system scan and save a logfile"
  • When the scan is finished, it will ask you to save the log. Just save it anywhere that you will remember like your desktop.
  • After you save it, the log will open in notepad. In notepad, press Ctrl-A to Select All, and copy its contents in a reply to this post.
  • Most of what it lists will be harmless or even essential
  • Don't Fix Anything Yet
I also have a few questions.

with the exception if Spybot S&D

Why didnt you run Spybot Search & Destroy?

Are you looking for help with this particular log, or are you just seeking information?

ScHwErV :tazz:
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#5
thedslguy

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ScHwErV

Thanks for the reply. I guess at this point I'm mostly looking for information. I corrected the problem but stumbled onto the solution. For me the solution was to scan the drive as an external device. In other words, I removed the drive and installed it in an external enclosure. Then I connected it to my computer via USB. Then I scanned it using Norton and Ad Aware. This removed the .dll file. Then when I re-installed the drive in its home computer and booted it I unchecked the references to it in the startup configuration (thru msconfig). That took out the initial error message saying it could not run the file (se.dll).

I didn't run spybot because I've read some stuff that said it did more harm than good. And also that it would scan but had to be registered (purchased) to clean anything. If you have some different information I'd be glad to know.

Thanks again for the reply.

thedslguy
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#6
ScHwErV

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Spybot Search & Destroy is one of the best free antispyware tools available. There have been many knock off utilities, but the real one is one of the best available. (and it is absolutely free)

With the CWS se.dll infections, there is normally a superhidden file that is running from startup and HiJackThis cannot detect it. If you were to submit a new log and it was still there, I would have you run some specialized tools to get rid of the infection.

I normally recommend that people stay as far away from msconfig as possible. It is useful as a bandaid to help figure out a fix, but it should not be used as a permanent fix for a problem. It leaves remnants of its "fixes" in the registry whereas HiJackThis deletes the registry entries leaving things quick and clean.

Out of curiosity, lets see if that superhidden file is still there.

Download: StartDreck from: http://www.niksoft.a.../startdreck.htm
  • Extract the file into c:\startdreck.
  • Navigate to c:\startdreck and double-click on Startdreck.exe
  • When the program opens click on the Config button.
  • Then click on the unmark all button.
  • Put checkmarks in the following checkboxes:
  • Under Registry put a checkmark in the Run Keys checkbox.
  • Under System/Drivers put a check in the Running Proccess checkbox.
  • Press the OK button.
  • Press the Save button.
Type in the location you want to save the log to, or use the defaults which will save the log into the directory you are running the program from. If you choose the defaults the filename for the log will be StartDreck.log.

Open the StartDrek.log, copy and paste the results of that log here.

ScHwErV :tazz:
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#7
thedslguy

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ScHwErV

Thanks for the information. I'll run that program at my forst opportunity and let you know.

Thanks, also, for the information about Spybot S&D. I saw a link in an earlier post to get it. I'll add it to my toolbox! Thanks again

thedslguy
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#8
ScHwErV

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Some other links for your toolbox. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
  • IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  • Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

ScHwErV :tazz:
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#9
ScHwErV

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Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending a Staff Member a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

ScHwErV :tazz:
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