[Retired Tech]

Hopefully it will turn something up

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I ran the sfc /scannow but it didn't indicate any problems - I'm not sure what it's supposed to show, if anything.

As I said in a previous post when I disabled Trend Micro Real-Time Service using MSCONFIG that enabled the CD and DVD drive to recognize any CD or DVD inserted.

I sent a note to Trend Micro but haven't received a response yet.

Any thoughts?

Robert

[rmelone]

I ran the sfc /scannow but it didn't indicate any problems - I'm not sure what it's supposed to show, if anything.

As I said in a previous post when I disabled Trend Micro Real-Time Service using MSCONFIG that enabled the CD and DVD drive to recognize any CD or DVD inserted.

I sent a note to Trend Micro but haven't received a response yet.

Any thoughts?

Robert

[Retired Tech]

Does the Trend bit monitor for spyware or is it for checking for updates

[rmelone]

That's what I'm trying to find out from Trend Micro.

There were two other entries along with the one disabled that I left enabled as they didn't affect the operation of the drives, they were:

Trend Micro Personal Firewall and Trend Micro Proxy Service

Robert

[Retired Tech]

Is the anti virus from a different manufacturer and you have checked the firewall is on

Scroll down and click proceed, then click all service ports

https://www.grc.com/x/ne.dll?bh0bkyd2

[rmelone]

I ran the test of my TCP ports and passed with no problems.

I received an answer from Trend Micro and was able to fix the problem by making a change in the 'Real-Time Scan' tab of their panel for System options by ignoring the CD and DVD drives. Obviously that's what I was doing when I disabled the Trend Micro Real-Time Service using MSCONFIG but then I was not scanning any files or folders either. With this change I was just not scanning the drives.

Thanks again for your help.

Robert

[Retired Tech]

Thank You for letting me know