[ERDomi]

I was saving things onto disks and it was all working fine. Then i tried to change the disk, and when i put it in the name of the disk didn't appear on the D drive, and when i click on it it says 'please insert disk'. This only happens on some disks, as i have gotton others to work fine.
Can you help!!?!

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Are they different makes of disc

[Retired Tech]

Are they different makes of disc

[ERDomi]

Hi!
no they are the same make of disc

[Retired Tech]

If you know the make and model of the CD drive, check for a firmware update, though make sure it is the exact one for the drive

[ERDomi]

erm, im not sure, it says there are 2

Sony DVD RW DW-D22A

VOBID InstantDrive CD SCSI CDRom Device

im not sure which it is, and also i dont know where to ceck for a frimware update?!

(sorry im not very good with computers!)

thanks

[Retired Tech]

Can you check this is your drive

http://esupport.sony...id=1911&os_id=7

Of the two drives you have, RW indicates a ReWrite capability

[ERDomi]

yeh i think that is it. shall i download the firmware update?

[Retired Tech]

Yes, though have a look for the installation instructions first

[ERDomi]

ok thanks, but im not sure how to

1. disable your anti-virus software

2. disable standby and Hibernation modes

i have e-trust antivirus but im not sure how to disable it?

[ERDomi]

ive manged to disable standby and hibernation modes, but not the antivirus software.....

[ERDomi]

ok, so i sorted out those 2 things, and started to run the firmware but then it said that the update wouldn'y work for my model of computer.

?

[ERDomi]

just realised that the disk that works is a DVD+RW which is what it says the drive is called, and the discs that dont work are music cds and CD-RW. but they all worked earlier today. now when i put in the disks that dont work it just makes 3 little sounds as if its tryin to read them bt cant.

[Retired Tech]

Which CD Writing software are you using?

[ERDomi]

erm, im not sure. i just use the disks to store photos and stuff. i format them using pinnacle instant write and then i just drag pics into them and stuff. i dont burn cds very often.

[Retired Tech]

Can you download this patch to see if it helps

http://www.geekstogo...wdetails&f_id=8