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Internet Explorer keeps crashing


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#1
jadegurl

jadegurl

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Recently, every time I open IE, I get the following error msg:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: wininet.dll
ModVer: 6.0.2900.2904 Offset: 0001b850

and when I click on "Don't Send" it closes my IE...

Please help...


thank you,

jadegurl
ps: I have XP
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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up

Click start, all programmes, accessories, system tools to run disc defragmenter

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

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#3
jadegurl

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what happens if i dont' have the XP CD?
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#4
Retired Tech

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You can borrow a same version as was originally installed XP CD, if you downloaded SP2 you need an SP1 CD

To see if you have missing system files, run the scan, click skip if it asks for the CD, confirm, if it keeps asking, click cancel

This will help if it is a setting

Download, install and run
Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

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#5
jadegurl

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I did the following last nite:
Click start, all programmes, accessories, system tools to run disc clean up

Click start, all programmes, accessories, system tools to run disc defragmenter

but didn't have time to do

sfc /scannow as it was running late; so I turned off my computer, and today, when I boot it up again, and called up IE, I no longer get that error msg!

think I'm good to go for now?

thank you so much for helping me out!
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#6
Retired Tech

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Thank You for letting me know
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