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Wireless Connectivity Issue


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#1
dillricesow

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Hi, Iíve been having some network connectivity issues, and Iím looking for some guidance on resolving them.

Iím home from college for the summer, and I connect to the internet wirelessly from my homeís basement using a Linksys wireless USB Network Adaptor, model no. WUSB54G to a Verizon DSL home wireless network (my modem is a Westell, Model 327W). However, since I got home, I have been unable to connect. I called a cousin whoís got a little more experience in this realm to see if he could fix the problem, which he did. A kink in the scenario is my cousin and my father, who is the primary account holder (more on this a little later) arenít on good terms, so whenever my cousin is around for whatever reason, thereís a problem.

My cousin spoke with Verizon, and succeeded at restoring connectivity (I donít know the exact steps he took, but he said there was some issue regarding the account passwords) however, within two days, I was once again unable to connect. Iíve spoken with Verizon tech support between 7 and 9 times over the last two weeks to solve this issue, and on the first several calls, operators succeeded in restoring connectivity; they walked me through changing some settings on the modem, but the crux of the issue was the passwords. Resetting the password (Iím not sure if it was the password for the account or the modem, and if they had to match [this is really the area where Iím stuck]) would restore connectivity. The other side of the password issue is that over the next week, my father would change his Verizon account password daily, saying he didnít want me to know his password; this I think [ital] was the reason for my inability to access the internet wirelessly. This has been a very touch/messy issue, so itís something that I donít want to approach my dad with again without a very clear step of steps I can take toward the solution.

Despite all of that, there was one occasion where a Verizon technician who succeeded in helping me fix the problem temporarily with out doing password reset, and again, I had wireless internet for only about a day and a half. His directives were to change the modemís channel from 6 to 11, which I did, and flushing the DNS Cache via the Window Command Prompt.


Aside from that messy, amorphous password mess, of which my diagnosis and reading is entirely speculative, Iíve spoken with Verizon tech support reps on several other instances, and theyíve essentially just had me check my modem settings, ie read them the unitís status lights (btw, wireless has and continues to be green and blinking), and making sure there was no WEP Security Key enabled. At the end of those exchanges, the operators checked with a higher up, and they then reported that they could no longer help me, and then recommended I call Linksys tech support, which I did.

I spoke with Linksys tech support twice. On the first call, at their directive, I downloaded the productís driver from their website from another computer, saved it to a disc, and installed it on my computer. I was unable to connect using that driverís software (the message given read as ďCannot Associate with Access PointĒ, which I assumed was just jargon for ďCanít connectĒ), and thought that the issue was not a matter of whether I used Windowsí Wireless Networks to connect, or the Linksys driver. The second time I spoke with Linkys tech support, I was walked through uninstalling and reinstalling the device literally four to five times, before being told that it sounded like there was a problem with my device, and that he would check with his chief engineer to see if the productís warranty would cover product replacement. The operator got back to me, saying it did not, thus terminating the exchange.

Other items of note: Using both the Windows View Wireless Networks function, and the Linksys driver, I am able to view my home network on the available networks tabs, but am unable to connect to them. Though I receive the ďCannot Associate with Access PointĒ in the Linksys driver window, in the Windows tab, I click ďConnectĒ to my home network, and receive a message box that reports ďWaiting to connectĒ, and an unending moving progress bar.

My Linksys adaptorís Power light reads as lit, but the Link light is unlit.
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#2
dsenette

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golly...that's alot of stuff...#1...don't know what happened between you and pop to have such a relationship where he's that worried about the account password to change it daily...(don't wanna know either..)...but that's deffinitely a problem...if he changes the account password (either by phone or i guess on their website..however he's doing it)...then the modem's got to have that info changed as well...which brings up a little question as to whether your cousin changed the password in the router or the modem? some broadband connections require the router to store the password for the account and what not...to allow for connectivity through the modem...

i would be willing to bet that this would be where most of the issues are coming from..
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#3
dillricesow

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Hi, thanks a lot for replying.

The family thing: it's all pretty silly and nonsenical, but whatever.

Do you know what steps I could take from here?

If I'm reading you correctly, there appear to be three passwords/sets of information that need to match up:

The account.
The modem.
The router.

Any idea how I can collect all the requisite info? Also, I'm not sure which password info my cousin changed, he called Verizon and pretended he was my dad.

Much Thanks.

Edited by dillricesow, 19 June 2006 - 11:43 AM.

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