[tcap5225]

Hello, first time poster, long time reader and fan. I first came on here because I had the classic msclock problem going on. I did the Start Here deal and now my Norton doesn't detect it. BUT....I fear it caused some damage before I got rid of it. I can't open some minor programs anymore because I always get the "....has encountered a problem and needs to close...blah blah blah, send error report?" Most specifically is when I try to run my disk cleanup mgr. It also does it with a few others. I'm just a military grunt who knows little about how to fix computers so any help is appreciated. Thank you.

-tcap

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Hi tcap5225...

Exactly what other "minor programs" won't open? The Disk Cleanup application is a system tool. Does Disk Defragmenter open? How about the Registry Editor (Click Start, then Run, type regedit and click "Ok")...does it open?

wannabe1

[wannabe1]

Hi tcap5225...

Exactly what other "minor programs" won't open? The Disk Cleanup application is a system tool. Does Disk Defragmenter open? How about the Registry Editor (Click Start, then Run, type regedit and click "Ok")...does it open?

wannabe1

[tcap5225]

wannabe1,
Yes, defrag, and Registry Editor both open and run fine. As for the other minors that won't, my microsoft "Pictureit". There's a few more that I can't think of off hand. I'm just really concerned about my disk cleanup mgr as I like to keep maitanence up on my PC. Any ideas?

-Cap

[wannabe1]

Open Registry Editor and, in the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows, then CurrentVersion, then Explorer, then VolumeCaches, and click on Compress old files.

In the right pane, double click on Priority (Do Not Change Anything)...What is the value in the "Value Data" field?

Click "Cancel" and close Registry Editor.

[tcap5225]

12c is the value in "Value Data"

[wannabe1]

The value is correct.

Using the Start Menu, right click on the link to Disk Cleanup and choose "Properties. Copy and Paste the location showing in the "Target" field here for me.

[tcap5225]

C:\Documents and Settings\All Users\Start Menu\Programs\Accessories\System Tools

[wannabe1]

Just to make sure we're in the right place, click Start, point to All Programs, then to Accessories, then System Tools, and right click on Disk Cleanup...choose "Properties".

If the value in the "Target" field is not what I have shown in red below, Copy/Paste the red text to that field, click "Apply" then "Ok".

%SystemRoot%\System32\cleanmgr.exe

[tcap5225]

I have the same value as that

[wannabe1]

Download the attached file and save it to your desktop. Right click the downloaded file and select "Extract all...". In the resulting window, click "Next" and then type C:\WINDOWS\system32 into the "Files will be extracted to this directory" field...click "Next" to extract the file. Answer "Yes" if you are asked if you want to replace or overwrite the current file.

Try to open Disk Cleanup.

Attached Files

•  cleanmgr.zip   28.34KB   98 downloads

[tcap5225]

after i type in: C:\WINDOWS\system32 and click Next, it says i need a password because it's password protected.

[wannabe1]

Open "My Computer", double click on "Local Disk C:", double click on "WINDOWS", double click on "system32". Does the folder open?

[tcap5225]

There's nothing in that windows folder. It says it was created just now

[wannabe1]

Click Start, then Run, type system32 and click "Ok". Does this open the folder?

[tcap5225]

Yep, it sure does