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HELP! PC restarting automatically.


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#1
acmatters

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I was in the middle of a call with Netgear attempting to fix an internet connectivity issue. My PC wasn't finding the wireless network, so we were re-installing the adapter software. Upon restarting at one point, it just kept looping around and continued to restart before the restart was even completed. (Sorry about the basic lingo. I'm not a techie which is why I'm here.) Am hoping someone has some suggestions as to how I can rectify this situation. The Netgear technician thought perhaps I had gotten a virus. Can't run an antivirus program if my PC won't stay on! Help!
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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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#3
acmatters

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Wow. Thanks for the fast response. I'll print off these instructions (from our other PC) and get to work. Will let you know if I'm successful. Thanks again!
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#4
acmatters

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Thank you, thank you, thank you! You saved my derriere. All is well and back up and running. Have re-installed the wireless network, and even the internet seems to be working fine now ... which was what started this whole problem in the first place.

THANKS AGAIN!!
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#5
Retired Tech

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Thank You for letting me know
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