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My computer's facing many problems..


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#1
artsyfartzy

artsyfartzy

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In the past I've been using media sharing programs such as limewire and mp3rocket, which suddenly caused me to have many popups ending with the extension 'muon.html'. I got rid of the 'muon' virus using ad-aware but it resurfaced again shortly after.

Lately I can't connect to my internet as the default gateway is missing. When I try to 'repair' it, I get a message saying that the repair failed as my IP address can't be reconfigured. When I attempt to run cmd.exe or ipconfig, a message appears saying that another program is currently using those two files. Also, my task manager doesn't appear anymore. It only appears when on occasions my computer restarts but nothing appears on my desktop and I press crtl+alt+delete.

I ran a hijackthis log on my windows XP and transferred it to an apples computer via a USB drive.

Logfile of HijackThis v1.99.1

Scan saved at 7:07:29 PM, on 6/23/2006

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)



Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\NORTON~2\NORTON~1\GHOSTS~2.EXE

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\hkcmd.exe

C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

C:\Program Files\Ssro\Isnftz.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe

C:\WINDOWS\System32\RUNDLL32.EXE

C:\WINDOWS\sys011064028990-.exe

C:\WINDOWS\win320990-10640289.exe

C:\WINDOWS\System32\csrrs.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\AIM\aim.exe

C:\Program Files\Common Files\svchostsys\svchostsys.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Product Assistant\bin\hprblog.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\ntvdm.exe

C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe

C:\WINDOWS\System32\wuauclt.exe

C:\Documents and Settings\SARAH LIN\Desktop\HijackThis.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway

F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\System32\pgtes.exe

F2 - REG:system.ini: UserInit=userinit.exe,abbhdio.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

O4 - HKLM\..\Run: [Tnyolq] C:\Program Files\Ssro\Isnftz.exe

O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe

O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe

O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe

O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKLM\..\Run: [SurfAccuracy] C:\Program Files\SurfAccuracy\SAcc.exe

O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\SYSC00.exe

O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe

O4 - HKLM\..\Run: [w002b684.dll] RUNDLL32.EXE w002b684.dll,I2 000ec8ab0002b684

O4 - HKLM\..\Run: [webHancer Survey Companion] C:\Program Files\webHancer\Programs\whsurvey.exe

O4 - HKLM\..\Run: [w0064614.dll] RUNDLL32.EXE w0064614.dll,I2 000ec8ab00064614

O4 - HKLM\..\Run: [csr] csrrs.exe

O4 - HKLM\..\Run: [sys011064028990-] C:\WINDOWS\sys011064028990-.exe

O4 - HKLM\..\Run: [ms0628990-10640] C:\WINDOWS\ms0628990-10640.exe

O4 - HKLM\..\Run: [win3211-1064028990] C:\WINDOWS\win3211-1064028990.exe

O4 - HKLM\..\Run: [win320990-10640289] C:\WINDOWS\win320990-10640289.exe

O4 - HKLM\..\Run: [newname] C:\\nwnm.exe

O4 - HKLM\..\Run: [keyboard] C:\\kybrd.exe

O4 - HKLM\..\Run: [win3208990-1064028] C:\WINDOWS\win3208990-1064028.exe

O4 - HKLM\..\RunServices: [csr] csrrs.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [DNS] C:\Program Files\Common Files\mc-110-12-0000140.exe

O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe

O4 - HKCU\..\Run: [sys_up1] C:\Program Files\Common Files\svchostsys\svchostsys.exe

O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe

O4 - Startup: Zeno.lnk = C:\WINDOWS\SYSTEM32\swinkqez.exe

O4 - Global Startup: Configuration Utility.lnk = C:\Program Files\MA311 PCI Adapter Configuration Utility\wlanutil.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: svchost.exe

O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm

O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"

O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"

O8 - Extra context menu item: Web Rebates. - file://C:\Program Files\WebRebates4\websrebates\webtrebates\toprC0.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll

O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)

O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet7_22.dll' missing

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\GHOSTS~2.EXE

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Please help!
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#2
pomp

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First download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
  • Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run ewido and update the definition files.
  • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.
  • Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
    IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:
  • Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  • ewido will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  • Close ewido and reboot your system back into Normal Mode and post the results of the ewido report scan.

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#3
artsyfartzy

artsyfartzy

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I downloaded ewido, but I can't update it since my internet isn't connected (the default gateway is missing).

I also tried putting my computer into safemode, but there were complicatios as the desktop won't load and my screen remained black.

Do I just proceed with ewido under normal mode?
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#4
pomp

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You update ewido in normal mode...then go into safe mode and run a scan with ewido....
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#5
artsyfartzy

artsyfartzy

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Sorry if I'm unclear, but what I'm saying is I can't even update because I can't connect to the internet since my default gateway is missing (a problem with renewing the IP address..which in turn needs to be fixed on cmd.exe, which isn't even working). :whistling:

And when I try to do safe mode, it won't let me log in.
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#6
pomp

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Ok..

When you are in cmd .. what are you typing in to renew the IP... it should be ipconfig /renew

Try that..
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#7
artsyfartzy

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Well, it said 'An error occured while renewing interface Wireless Network Connection: An operation was attempted on something that is not a socket".
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